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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      842 reviews
      1.0
      Apr 13, 2024

      Poor Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and good benefits

      Cons

      Leadership: Unfortunately, the leadership team fell short of expectations. Witnessing talented individuals leave was disheartening, and there seemed to be a lack of second chances. Growth and Skill Development: Disappointingly, growth opportunities were limited, and my skills weren't valued as I had hoped. It felt like personal development took a back seat. Company Culture: The overall atmosphere lacked the support and appreciation that employees deserve. ServiceTitan may suit those unconcerned with personal growth or feeling valued. However, for those seeking a supportive and nurturing work environment, it may not be the ideal fit.

      2.0
      Apr 9, 2024

      A Job, Not A Career

      Smb implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote role allowed for freedom to build your own schedule - Constant interaction with customers of different backgrounds, providing great experience in adapting communication to different personalities

      Cons

      - Disconnect between departments and teams, creating an environment where employees don't feel accountability - Resources were abundant but chaotic, making the search for simple answers exhausting - Management lacked understanding of processes, which led to unrealistic expectations and employees with overcrowded customer pipelines

      3.0
      Mar 3, 2024

      There's Pros & Cons

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Autonomy - Unlimited PTO - Work resources (there's tons of colleagues that are SME's and will help you with anything) - Great benefits - Remote work availability

      Cons

      - Continuous turnover - OKRs frequently changed (This made it difficult to hit goals that were set) - Massive workload for each CSM (they were always trying to find ways to reduce accounts from each CSM but it never amounted to anything because you would get a ton of accounts the next month)

      Viewing 148 - 150 of 842 Reviews
      Related searches: ServiceTitan jobs | ServiceTitan salaries | ServiceTitan benefits | ServiceTitan interviews
      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.