ServiceTitan reviews

This is specific to the Schedule Engine portion of the ServiceTitan business. -The husband-wife team constantly makes terrible decisions with little to no foresight. Extremely reactionary at every single step. -Not even a remotely collaborative environment. What the heads say and think goes with no consideration. -Micromanagement from the Head of Pro Product to the point where she is responding in every single slack channel no matter who is asking / what they are asking about. -Riddled with favoritism and nepotism. Countless occasions of handcrafting roles that don't and shouldn't exist for family friends and ex-colleagues. -Constant nepotism promotions. (friends, family, ex-colleagues, people who work for their estate) -Complete lack of direction most times which has only been marginally improved by ServiceTitan stepping in and offering real leadership, but still not as involved as they need to be to steer the ship back on track. -Terrible leadership from the very highest level of Schedule Engine has led to hiring terrible senior and mid-level management. The majority of managers at SE are brand new to management and have no guidance or training from SE. Legacy hires that were the best IC at the time were promoted to Leaders by necessity and timing. -Very little room if any for growth. You MUST play into the Husband-wifes's favoritism or you will not be promoted. -Constant missteps that never seem to lead to a lesson learned. The same mistakes are made often despite recommendations from leaders. -Overall very toxic environment

This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.