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      ServiceTitan

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      ServiceTitan reviews

      3.4

      50% would recommend to a friend

      (836 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.2

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      836 reviews
      2.0
      Jun 28, 2020

      Black and brown folks proceed with caution

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary, unlimited PTO, health benefits

      Cons

      This company has a recurring problem advocating for and retaining people of color. In my time there, a handful of employees of color were recruited, only to be pushed out later when colleagues were done pretending they were comfortable with their presence. Prepare for gaslighting when you ask to be seen and heard, when you stand up for right and wrong. There is a culture of fear, people are afraid to speak up. As for the "Great Place to Work" awards, find other folks who look like you, who no longer work here and have been successful in many other work environments. Ask for their input. Proceed with caution.

      1.0
      Feb 13, 2019

      Horrible selfish Owners and Senior leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      great office, great location, good parking

      Cons

      major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work

      avatar
      ServiceTitan Response
      7y
      We appreciate your feedback and are sorry to hear that this has been your experience. Our leadership team feels very strongly that accountability should exist at every level of the organization, including themselves. As we've grown tremendously in the past few years, we have found many opportunities in the area of scale. We certainly face new problems as we solve existing problems, but we hope that employees find this as a fun and rewarding challenge with us! Our leadership and management teams want employees to freely use our open door policy or All Hands meetings to provide feedback or ask questions, and we hope you to take advantage of these while you're here.
      2.0
      Jun 9, 2022

      backstabbers

      Development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      great overall company but they hung me out to dry when i had a problem during a work trip

      Cons

      they act like they care about you until they don't, by the time you know, youre already let go. i was roofied at an airport during a work trip and instead of looking into it and helping me get through the worst event of my life they fired me and labeled it as gross behavior. i even went to the police and hospital.

      Viewing 19 - 21 of 836 Reviews
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      Glassdoor has 853 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.