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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      2.0
      May 11, 2022

      Customer support advocate

      Customer support advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Decent work culture

      Cons

      Low pay Low yearly raises Extreme micro management Management doesn’t listen to support employees concerns

      2.0
      Mar 7, 2022

      Chaotic Environment That Can Lead to Burnout

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Innovative platforms to support your role/responsbilities -Benefits are always being added -Depending on your team, there are opportunities to move around

      Cons

      -Lack of diversity in thought, demographics, backgrounds -Lack of professionalism, "bro" culture exists -Lack of leadership development, many people get their positions because they've been here for years not because they have the skills or competency -Over complication and lack of follow through, this really causes chaos and instability -Ego>empathy -Favoritism is prevalent -Burnout can happen even though they say unlimited PTO, the expectations and demands are endless

      2.0
      Jul 5, 2020

      Tough Place to Work

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great perks, nice office, and a good product. You learn a ton and you're never bored. People tend to be very friendly. There's tons of great extracurricular activities and clubs to participate in. Despite what other reviews say, it's a very diverse and welcoming work environment.

      Cons

      Stress can be off-the-charts at times. Many of the young managers here aren't good at people-managing. Very challenging environment to navigate: both politically and for work life balance. Lots of willing and unwilling turnover. Certain teams / people hold too much sway, making cross-functional relationships difficult to build and maintain. Benefits are great, but the pay is low for the hours you put in (60-70 hour weeks + weekends are normal). Not the best place to start a career, nor is it the best place to build your career.

      Viewing 181 - 183 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.