ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
3.0
Apr 1, 2016

Mixed Bag

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great perks (good benefits, lunches and snacks, parties, PTO and flexible hours) and extremely bright people. Fast growing and exciting things happening.

Cons

Rumblings of taking away vacation time and flexible hours. Growth isn't managed well and new roles don't always fill the gaps they were created to address. High pressure environment, even about things that have nothing to do with your role. Very inexperienced management team can affect your day-to-day in unexpected ways.

2.0
May 14, 2026

Compensation is good, but work-life balance suffers greatly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice compensation package, bonuses, and company benefits..but beware it comes at a cost. Genuinely smart people work here, and for the most part people help each other. Product is in a space that is in dire need of technology but the software itself has a lot of improvement compared to others in the space.

Cons

Leadership are all yes people and push absurd metrics and expectations. Genuinely one of the worst places I’ve worked at when it comes to work life balance. People are often praised by leadership for going above and beyond and being readily available for clients but not in a good way, in a way that you are sacrificing your precious time outside of work to meet client’s demands and needs. You will see colleagues log on early mornings and still be online in slack at 10pm..genuinely the amount of work they give is not feasible to complete at a high standard of delivery in the 8 hour workday. Compensated well but beware that after constant 50-60 work weeks it is not worth it

Viewing 187 - 189 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.