Question 1

Is ServiceTitan a good company to work for?

Accepted Answer

ServiceTitan has an overall rating of 3.3 out of 5, based on over 859 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive, Training Specialist and Customer Support Advocate.

Question 2

Does ServiceTitan pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 5% over the last 12 months.

Question 3

How satisfied are employees working at ServiceTitan?

Accepted Answer

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

Question 4

What are the top reviewed jobs at ServiceTitan?

Accepted Answer

Sales Development Representative (SDR) (113), Customer Success Manager (30), Customer Support Advocate (23), Senior Software Engineer (23), Sales (17), Sales Development Representative (17), Account Executive (14), Manager (13), Training Specialist (13), Live Services Agent (10), Software Engineer (10), Customer Success Manager (CSM) (9), Project Manager (8), SMB Implementation Manager (7), Customer Service Representative (6)

Question 5

What are the pros of working at ServiceTitan according to real employee reviews?

Accepted Answer

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 70 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 55 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

Question 6

What are the cons of working at ServiceTitan according to real employee reviews?

Accepted Answer

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 36 reviews)); "NO work life balance" ((in 25 reviews)); "No training nor guidance on anything." ((in 17 reviews)); "major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything  .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work" ((in 17 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

Question 7

What are employees saying about ServiceTitan layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

Question 8

What are the top reviewed ServiceTitan locations?

Accepted Answer

Glendale, Los Angeles, Atlanta, Chicago, New York, San Francisco, Salt Lake City, Saint Louis, Columbus, San Diego, Draper, Dallas, Illinois City, McKinney, Plano, San Jose, Denver, California, Ogden, Richmond, Alexandria, Kansas City, Syracuse, Glendale, Phoenix, Oklahoma City, Albuquerque, Richardson, Houston, Missouri City

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ZERO upward mobility

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Dated practices but decent comp

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