The company has very passionate growth goals but it seems like its at the expense of anything rather than fixing what's broken with that same devotion. Big focus to bring in new clients and industries. New features will release monthly while previous features or pro products are drowning in internal tickets and request to fix issues and gaps. Lots of daily post of internal instant messages about issues that no one seems to be doing enough to reduce. We are constantly taking on new clients from various industries that show a need for more specific training and understandings of the software's functionality which often is communicated by Support Reps, Success Managers and Onboarders instead of Product Engineers, Trainers, Implementation Specialist and Solution Architects who should be consulting customers.
If the company does not take a meaningful pause to address the areas where they still operate like a startup fast, they will suffer a significant decline in coming quarters/years because the objective is to get customers on the product at all cost and keep them on it even though the customers are frequently pointing out gaps and concerns about moving forward with the software (New customers) or staying with the software, (existing customers).
