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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      55% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.8

      Senior management

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      842 reviews
      5.0
      Feb 16, 2018

      Very Welcoming

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every one treats you like family

      Cons

      I do not want to lie

      avatar
      ServiceTitan Response
      8y
      Thank you so much for the feedback!
      1.0
      Jun 1, 2026

      Fast-paced environment plagued by poor management. Stay Away!

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      While the company handles high-volume HVAC CRM accounts and operates on a massive scale, the sheer volume of clients provides a fast-paced environment where you can quickly gain experience dealing with intense customer service scenarios.

      Cons

      Extremely complicated system that contradicts standard HVAC CRM logic. Frequent system outages disrupt workflows, and clients are regularly promised unachievable features. The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible. Heavy micromanagement and massive stress are met with very low pay. Furthermore, leadership lacks transparency, penalizes dissenting views among supervisors, and fails to support any semblance of work-life balance.

      Viewing 280 - 282 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.