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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      55% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.8

      Senior management

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      842 reviews
      2.0
      Mar 5, 2026

      Churn and Burn

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I love the people I worked alongside with. Honestly really great folks and I don't have anything bad to say. It was really chill going through this with them. -I'm forever grateful that the job gave me the opportunity to break into the tech sales world so I'll always cherish that.

      Cons

      -Bad and recycled leads that just said they weren't interested like three months ago. -Some managers are awful during the onboarding process. They're hands-off during that process but suddenly want to micromanage once you get into the role. -Quota attainment was so low for the commercial side of the corporate team that the quota was LOWERED. So that should tell you how things are. -Many people have been there for a year and even up to two with no sense of a promotion in sight. -Churn and burn. People you came in with will be gone. And it'll happen pretty quickly.

      3.0
      Feb 17, 2026

      It's a job

      Senior product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Internal mobility. You are able to move teams within the company to explore new opportunities, and it's encouraged. - Remote work

      Cons

      - Post IPO, management team feels panicked - Work life balance declining - Pay is really average

      2.0
      Jan 26, 2026

      Pays the bills, but at what cost?

      R&d
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on your team, you can work with and learn from some really talented and hard-working folks. Pay, at least for my team, is generally great.

      Cons

      Leadership has become AI-pilled. You know those videos you see on Tiktok of people making fun of their execs forcing AI into every conversation and wanting to AI-ify everything? Here, it's not a meme: they are incredibly serious. A few dim bulbs on the exec leadership team where the bros with the loudest voices get their way. Finally, working here is psychologically exhausting. Everything is urgent, stakes are high, mistakes are amplified and we're hit with sporadic layoffs.

      Viewing 283 - 285 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.