ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
1.0
Mar 11, 2024

No Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and a fully remote company

Cons

Lack of diversity Many competing priorities and a lack of resources to support everything the company wants NO work life balance

3.0
Mar 8, 2024

Good place to be

Recommend
CEO approval
Business Outlook

Pros

Benefits + earnings. Working with customers who are easy to vibe with.

Cons

No culture due to lack of leadership.

2.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Great teammates and remote job.

Cons

I don't usually write reviews but please do not work here if you are looking for an SDR position. I was actually given advice from a former employee to not work here and I completely see what they were talking about. Now I want to pass on that advice over to whoever is considering being employed as an SDR here. They have you train for a month but you only get one week of hands on experience. This is important because they have a pitch certification you have to pass and have only 3 tries to make it. If you don't pass by the 3rd time, they will terminate your position. I unfortunately did not pass and was terminated the very same day. This is not due to my lack of preparation or incompetence but simply because we were not given enough time to practice the script, not to mention it's an overload of information. Your manager criticizes your performance on the certification but barely gives you any feedback. It's almost as if they want you to be perfect on day 1 and do not care about learning as you go. I've also been told by experienced teammates that the turnover rate is very high and they see people come and go in under 3 months. I didn't get the chance to get ramped or given quotas, but from what I saw on the charts, it's almost impossible to reach. Please reconsider. You are nothing more than a number here.

Viewing 289 - 291 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.