ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
1.0
Mar 29, 2024

Please avoid

Recommend
CEO approval
Business Outlook

Pros

high salary, remote that's about it

Cons

Constant layoffs, constant reorgs, constant leadership and directional changes. They're embracing unethical and immoral FAANG practices including unhealthy workloads with constant turnover. I would completely avoid.

4.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

They clearly care about employees benefits and legal/HR support when needed.

Cons

Acquisitions are causing a lot of culture changes, it can be head spinning at times.

1.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are good

Cons

This is the most unorganized sales process I have ever seen and it is beyond tedious and time consuming. SDR's are encouraged to call leads so many times that do not qualify to the point of harassment. Just saying the company name on a call gets me hung up on. Everyone in management makes it so difficult to get an answer on a basic thing. I have had tenured SDR's tell me they work overtime with no pay to make sure they hit target because they are quick to fire.

Viewing 286 - 288 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.