Shutterfly reviews

3.1

45% would recommend to a friend

(1,239 total reviews)
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Emily Whittaker

8% approve of CEO

33% positive business outlook

Shutterfly has an employee rating of 3.1 out of 5 stars, based on 1,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shutterfly employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Higher pay than other places. No scripts. Almost complete autonomy in how you help customers. Company is growing. Manageable performance standards. Lots of tools. Great social activities.

Cons

Lots of schedule changes. No growth opportunities. Temp to perm status can be a very long time. Pay raises are annual but not that much (perm). Leadership in most cases has less total experience than the agents. Lots of culture changes. Company doesn't match 401k contributions. Huge difference between Temp and Perm.

3.0
Mar 26, 2015

Overall I had a great experience there, except...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people (mostly), collaborative working environment, interesting all-hands, fair time-off policies, relatively flat hierarchy considering its size

Cons

With all the pros, I would give 5 star, if there were not some jerks. They exist in every company and all that one needs to do usually is just ignore them, except when they are in a position that you cannot do so... I met someone who simply didn't respond to any email I sent, or took any action even after her supervisor forwarded my email. This was particularly annoying because what I tried to work with her on was just regular administrative paperwork. The company is like a machine that could have worked more smoothly without those a couple of dysfunctional parts.

2.0
Nov 25, 2014

Not recommended

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch on Wednesdays, free beverages and healthy snacks. Generous employee discounts. Casual office attire.

Cons

When I started training (if you can call it that...I watched someone else in my department do their job while talking through it very quickly, for about a half day before I was sent away to do my own thing), I was confused as to what job I had actually been hired for. Between what the hiring manager told me in my phone screening, what my direct manager told me in my interview, and what job actually was, I felt extremely misled. It's like they tell you the job is one thing so you'll take it, and once they've sucked you in and you're actually in the office, they let you know what you'll actually be doing, which is way different from what they initially said. Paid time off is decent, but if you call in sick you get demerits. Beware of this demerits system. It's absolutely ridiculous. Holidays are confusing and I'm still not clear what days are off and what days are overtime pay, and no one seems to be able to confirm those details with me.

Viewing 229 - 231 of 1,239 Reviews

Glassdoor has 1,412 Shutterfly reviews submitted anonymously by Shutterfly employees. Read employee reviews and ratings on Glassdoor to decide if Shutterfly is right for you.