Improvements Necessary Across the Board
Pros
* Competitive pay for an entry-level position * Eventual ability to work from home * Ability to choose your hours as long as 7 hours were worked each day or until 40 hours were met before the end of the week * Unlimited overtime * Great bonus pay based on metrics (claims processed per hour) * Can listen to music, Youtube or podcasts while working * No direct customer interaction.
Cons
* Very short training (only 1 week) * Systems and programs would constantly be down, affecting your metrics if you couldn't work * Forced to clock out for hours at a time if systems were down (at least once every two weeks) * Employee benefits were barely affordable and provided poor coverage * Had to forfeit a good chunk of hourly pay to opt-into the employee benefits that were already unaffordable * Would barely hear from manager throughout the entire day and they failed to address critical issues * Failed to allow employees to work from home for months at a time despite the risks of working in a tight office space during a pandemic * Failed to admit they had paperwork available for a medical professional to sign if an employee was eligible to work from home per the ADA (had to hear through the grapevine and have a co-worker print it out for me, not my manager) * Lost sight of company culture that was boasted before their offer of employment. The "culture" was basically non-existent. * No weekly/biweekly/monthly team meetings. Only a 30 minute 1-on-1 per month with your manager over the phone.
