The ticket prioritization process is very unorganized. Many times things are pushed live without business feedback or UAT. They claim to be an agile company with agile methodologies, but it is the opposite. Especially when it comes to eCommerce. It was hard to get anything done and there is an ongoing joke with the business-side of eCommerce that if we want something done, we need to submit a ticket years in advance. It is ridiculous. I'm not sure how this goes unnoticed.
Another big con is the platform all of the site are on. They use Hybris. There are a lot of features that should be out-of-the-box that are not, but it is due to Hybris limitations. Things like featuring variations of metal colors (i.e. yellow gold, white gold, rose gold) on a ring should be obvious, but has taken years to get this added. Not to mention that the IT team does not let us have access to ANYTHING. As an eCommerce business user, our hands are tied in many aspects. It is hard to get anything done because they will not give us appropriate access.
There is a lot of internal drama. Like A LOT. Beware!!! It was hard to work without drama. Someone was always complaining, crying, or being extremely emotional. It was difficult because typically stay away from drama, but the team was full of drama. And let me tell you about the gossiping. They would talk badly about people, which definitely made me wonder if he talked badly about me behind my back. There was another team that definitely didn't like me and would always gossip behind my back. It did not make me feel welcome or that my ideas were wanted. They had a whole chat group on Teams and would talk about random things and about people from time to time. Not good use of company time.
A higher up in the company was always upset. Anytime this person was upset about something we could all feel it. The tension in the air was THICK. It was awful. This person’s apologies after were never genuine. Anytime this person was stressed, the team felt it. This higher up did not trust those they hired on the team. This individual did not want us to work from home when COVID hit. Why hire people if you do not trust us to work from home or in the office? I bet she feels dumb now because here we are months later still working at home.
There were days that the team could be cool and we all got along, but the drama definitely overpowered any positives.
