-Unethical behavior overlooked or rewarded, provided results are achieved
- Unrealistic standards that 95% of field staff would agree are unachievable without cheating, which most people do, particularily credit applications,
- Very high turnover rate, District Managers and Store Managers are often chosen based on sales figures and relationships with higher-ups (*ss-kissing), not management skills or leadership
- Threats of loss of job used as "motivation tool" constantly by many DM's and by extension by store managers.
- No consideration for employees and managers' past performance, a few months of not returning figures can result in termination or demotion.
- Management are required to work 48 hours a week according to job description, however, mandatory schedules are as follows
DECEMBER- 65-90 HOURS EVERY WEEK,
LAST 2 WEEKS OF NOVEMBER, 60-70 HOURS,
FIRST TWO WEEKS OF FEBRUARY,. 60-80 HOURS
FIRST TWO WEEKS OF MAY 60-80 HOURS,
5 DIFFERENT PREFERRED CUSTOMER WEEKENDS, OPEN TO CLOSE (3 or 4 days, Su-Mo)
"SPECIAL EVENTS" of which there are about 8/year, 60+ hours week before and week of
And that is just the corporate end of it, if u have a jerk for a DM, expect many more hours.
- Common for managers to be punished for not achieving standards by such things as 6a.m. meetings and having to unexpectantly work open to close on Saturdays- despite many complaints to HR.
-Huge disconnect between home office and field, for example, 3 page checklist of behaviors and phrases every associate should use with every customer- completely ridiculous
- To become DM, u must never question anything, agree with everything corporate, and really snuggle up to higher-ups.
-Extremely high stress levels for managers, even on days off, not only calls from store, but from DM as well.
-position as industry leader and good results have made home office too confident in their infinite wisdom over those in the field, no room for flexibility or creativity allowed, in management or sales presentations (of course there is different styles, but home office tells us what to say -sometimes word for word- and how to say it).
