Pros
-I came to SimplePractice when it was a bit after it's "startup" phase but I can share that the people are great, culture is awesome, and the product is always improving. -Management does actually listen (eNPS, candid feedback accepted in company wide meetings, etc). I do believe that they care. -TC is solid for a CS role -easy to transition between teams if you are interested in doing something
Cons
-This past quarter we rolled out a pricing update for our subscription fee which I can only describe as an unmitigated flop. Very poor execution of communication to our customers, and the structuring left a lot to be desired as to the "why" behind certain changes. I don't really care in the grand scheme of things because price increases are an inevitable part of business, but it caused a lot of (in my opinion) undue stress among the team members that actually interact with our customers. -Not a lot of opportunities to grow between entry-level and upper-management