SiteMinder reviews

There are no words, to describe how I feel, but maybe the following are as close as it gets to my experiences and the ones of ex-co-workers. If you like to be harassed (sexually or mentally), systematically bullied, stabbed in the back by people who work in HR and management, and get promised a salary, which you won't get paid, as the commission structure is a big lie, if you don't have enough negativity in your life to make you wanna give up on life, ...then this is the perfect place for you, you've always been looking for! Seriously, it's one of those typical "if I could give 0 stars, I would" type of reviews. I basically don't want anyone to go through the pain and misery, that I went through, so I hope you take the few minutes to read this review, you will thank me that this might have prevented you from making a huge mistake in your life, like I did. At least I learned from it and try to share my wisdom with you. I could dive deep into what went wrong in which department, but I won't, as I don't want to write a novel, because you could certainly fill a whole book with it. In the end, it comes down to a kinder-garden, where every second kid has a sharp knife. I've worked in a few places, also for less salary, but never came across such a hell before. It feels like I aged years in those few miserable months. First thing I associate with this company now in retrospect is a big big mark of incompetence. At times, I was jealous of the cleaning lady and wished I could have switched jobs with her. She was the only happy person I have seen in the office, who never was depressed, I think she would do a lovely job in running this office. Working at Siteminder, I basically felt like a modern slave. Treated like a useless product no one cares about. If you were to see a documentary on the news, you wouldn't believe it, but this is exactly what Glassdoor is for, to show you how ruthless and toxic of an environment this office is. False promises are made right from the get go. After a few weeks, you notice, what massive mistake you have made, applying here. People around you know this, but do their best not to drag you down to early, to the level of reality. Once you realized it though, there is no going back. People have been afraid to go into 1-2-1s with their manager, afraid of higher management from other countries visiting the office, as you never knew what to expect today. The Sales team was pushed every day to reach unrealistic targets, as the management lost, or never had, a good grip to reality. Its like selling unicycles in a shopping center full of Ferraris, for 10 times the price of a Ferrari of course, so that doesn't help. Not only is the product absolute average, (unless when it comes to pricing, where its way above average) you are also pushed every morning how you want to reach your numbers - which is something, that reminded me of 6th grade to see if all the kids did their homework, just the other way around. What do you expect Siteminder? I call and call like I do everyday. How many meetings do I plan for the day? Hmm...maybe the 2 that are in my calendar, which you have access to? What a joke. Also, you are pressured for no reason, to make more calls, without having proper accounts, or tools, or phones... basic stuff which is simply missing. I've never seen a callcenter where the essential tools where not working, which resulted in not being able to understand the other person on the line, or it dropped in the middle of a call, or sometimes nothing worked and if you were not hitting your call target, then it's of course your fault only. Improvement suggestions were made, change was promised, but never happened. Empty promises, must have been one of the core values I missed during the Onboarding.... ..Oh yeah. Training.... To sum it up, there is none. Learning by doing. You get a basic introduction to the company and "values" but nothing that really helps you to do your job. We always got promised training and it took months to implement the most basic training. If the sales people would take that long to bring a deal in, they would get fired. Week management, hires week people and this will eventually lead to the downfall of the office and/or whole company. I really hope not all people world wide have to suffer as bad as we did in our office, as I can just speak for my office of course and send thoughts and prayers to the others. So...Cons summed up? Well... - All kinds of harassment and bullying by Management.... -.... which seems to be tolerated by HR, as no legitimate support was given when raising claims like this and it felt more like they wanted to protect the perpetrator and themselves than the victims of those actions. - No proper tools to work with. Which brings me to.... - ...Lack of professionalism - Pure as that. I met talented people here who realized very fast that they were wasting their time here - Lack of knowledge in management how to treat people - Depressing place to work! I seriously fell into a deep depression up to a point, where I couldn't even find the energy to leave my bed to go to work. -> If there was a worst place to work award, Siteminder certainly deserves it. Siteminder has done damage to the mental health of so many people in this office, a mark that you can't undo that easily. PLEASE people, stay far far away from this company. If you seek a new job, do anything, but don't apply at Siteminder. Do not fall a victim to this like me and many others did, who all left the company by now. If you are desperate for a job, there are other options in this city and certainly in the country.

Despite what SiteMinder does well, there are so many opportunities it has to address. It is a 15yo publicly listed company but it doesn’t act like one. There are a ton of hangovers from its start-up days and unless there is major change across its leadership, culture, strategy, tech, etc then its challenges are only going to get worse. SiteMinder’s best talent will eventually tire of being in the hamster wheel and they will abandon in droves. C-level and VP leadership is largely stuck in its ways and generally resistant to any new ideas on how to improve products or customer experience that would allow for efficiency, scale and reduced friction. The CEO is largely distracted by quick-fix growth Sales pathways but the post-Sales customer journey could be so much better. There’s a desperation to report ‘green’ results when the reality is far different - processes are incredibly inefficient and performance is measured on volume metrics rather than qualitative outcomes. Much of the tenured middle management has been promoted not on the basis of their talent, but because of their product knowledge (little of which has been documented anywhere accessible or understandable). As a result they are underdeveloped as people leaders and out of their depth, and given little growth and support. Division heads run their departments like cottage industries and will protect their patch at all costs. Silos abound, gossip and gaslighting is rampant, and any constructive criticism is generally weaponised against those who seek to drive change - dissenting voices are openly bullied. I personally found the culture absolutely toxic. My mental health completely deteriorated and I wanted to leave within a year of joining - which should highlight the systemic problems in the company’s culture and upper leadership. There’s a ton of smaller, quick-win opportunities too. Different teams run on different performance appraisal models and pay review cycles. The internal platforms are a multitude and a mess - as one example there were seven (!) HR systems alone, each used for a different thing. We shifted performance review platforms three times in under 12 months with zero consultation. I had unnecessary battles to get approval to backfill and then appoint talent into my team. Then I had to wage a further battle to get the newcomers paid a remotely appropriate salary (well below market rate, I will add) because of the “optics” this would create for their former peers who didn’t apply for these promotions. Everything I have listed is fixable but there’s little will right now to acknowledge the systemic opportunities and make lasting structural change. The plane will continue to be built as they fly it, and patched with band-aids, chewing gum and blind luck. The shame is that there some brilliant people working there. I had a wonderful immediate manager and crew; being able to lead and develop my directs autonomously was a privilege. It’s such a shame the rest of it was so broken. In the end I was made redundant before I could resign - and it was such a relief.