SiteMinder reviews

3.9

77% would recommend to a friend

(517 total reviews)
avatar

Sankar Narayan

86% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

517 reviews
4.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

I have been working with SiteMinder for 5+ years. I had a mixed journey in SiteMinder. I had a massive gain in knowledge and experience, but also didn't get roles to feed my passion and no one seem to care about it too(may be time to leave ;). --Young, dynamic fast paced environment. --Very friendly and approachable senior management. --Tons of very nice people. --Great Products. Market leaders. --Ambitious and aspiring company, has abundance potential to grow further. --Senior Management is aware of the areas of improvement, and they are continuously working to improve things. Some to mention, parental leave, work flexibility(work from home), wedding bonus, breakfast etc (these benefits were initially not available). --Friday Beers, daily breakfast fruits etc --Ping Pong, snooker, x-box, and other board games.

Cons

--High employee turn around. --Some middle-level managers act as a huge bureaucracy wall and are very shallow. --Very limited 'internal' career progression, many suitable roles offered to external candidates(especially in service delivery). --Very limited employee skill development. --Socialising on Friday drinks seems to be the primary tool for internal career progression!. Nepotism :( --Annual salary review is a joke(usually around 0.7% to max 2%) --Different business units are isolated. Example, very limited communication between product team and service delivery(though it has improved slightly in the recent time). --HR(people and culture) team's primary task is recruitment. Would be nice they also focus on HR related issues. Usually takes months to get answers, even on simple matters. Advice to Job Seeker: It's not Google, but it's definitely better than 90% of other companies. It's not perfect, but it's getting there. I strongly believe it will reach there soon.

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SiteMinder Response
8y
You make some great points, thanks for sharing. I know there are plans afoot for a focus on communication and career development this year so I am hopeful this will help address some of your feedback. Thanks, Charlie
5.0
Feb 14, 2017
Recommend
CEO approval
Business Outlook

Pros

City centre location, in an upcoming tech corridor. I love coming into work each day and seeing my friends, they really make each day fun and full of laughs. The culture that has been created is one of the best I have worked in, very open, enthusiastic and engaged team. The Management Team have created an amazing space to work in. A bright open plan office with amazing views over Galway harbour. Free breakfast, which really helps when you are on a budget and paying back student loans. Birthday cakes each month for all staff. A great sports and social committee who run really fun, diverse and inclusive events.

Cons

So far there is nothing to note.

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SiteMinder Response
9y
Thank's for your feedback we hope you keep enjoying the role :)
1.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Great office , friendly colleagues.

Cons

Huge rotation / employee turnover. Management is a joke (careless , they don't know how to manage a team , don't set proper expectations , don't give any training / feedback ). Call center vibes . You will spend 90% of your time cold calling properties ( most part of those "leads" are super bad quality . I.e already contacted , closed it or not interested , so you will basically be loosing your time / energy . Very draining.

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SiteMinder Response
2y
Thank you for your feedback, great to hear you enjoyed the office environment and friendly colleagues, we do have the best team members here! We pride ourselves on strong sales induction and training and are disappointed you don't feel you had this opportunity, we would appreciate the opportunity to speak with you about your concerns/feedback. You're welcome to contact me directly on deirdre.rice@siteminder.com
Viewing 139 - 141 of 517 Reviews

Glassdoor has 582 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.