Is SmartStyle a good company to work for as a Stylist/Customer Service Representative?

Stylist/Customer Service Representative professionals working at SmartStyle have rated their employer with 2.3 out of 5 stars in 293 Glassdoor reviews. This is a lower than average score with the overall rating of SmartStyle employees being 2.6 out of 5 stars. Search open Stylist/Customer Service Representative Jobs at SmartStyle now and start preparing for your job interview by browsing frequently asked Stylist/Customer Service Representative interview questions at SmartStyle .

Does SmartStyle pay Stylist/Customer Service Representative employees well?

Stylist/Customer Service Representative professionals rate their compensation and benefits at SmartStyle with 2.0 out of 5 stars based on 293 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Stylist/Customer Service Representative salaries at SmartStyle.

What are the top reviewed jobs at SmartStyle?

Hair Stylist (133) , Stylist (89) , Hairstylist (65) , Salon Manager (53) , Manager (38) , Cosmetologist (23) , Store Manager (12) , Licensed Cosmetologist (11) , Hairdresser (9) , Manager/Stylist (7) , Receptionist (5) , Salon Leader (4) , Assistant Manager (3) , Hair Dresser/Stylist/Barber (3) , District Leader (2)

What are the pros of working at SmartStyle according to real employee reviews?

"Flexible hours" ((in 15 reviews)); "The benefits are great." ((in 12 reviews)); "Discounts on products, some nice people" ((in 10 reviews)); "Continued education to keep you with the up to date trends." ((in 6 reviews)); "Flexible scheduling" ((in 6 reviews))

What are the cons of working at SmartStyle according to real employee reviews?

"It had low pay and you haft to work hard to get name out there." ((in 79 reviews)); "Management was poor if there was a problem or conflict you could never get in contact with managment.." ((in 38 reviews)); "I have been here for over a year and haven't hit commission yet." ((in 34 reviews)); "Poor upper management, always have dump rewards programs or try it this way, no this way." ((in 25 reviews)); "The change of management... it is the worst sometimes cuz some managers don't know what they are doing" ((in 19 reviews))

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SmartStyle

SmartStyle Stylist/Customer Service Representative reviews

2.3

21% would recommend to a friend

(293 total reviews)

Hugh Sawyer

24% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Culture & values

2.4

Work/Life balance

2.4

Career opportunities

2.0

Senior management

2.0

Compensation and benefits

Stylist/Customer Service Representative employees have rated SmartStyle with 2.3 out of 5 stars, based on 293 company reviews on Glassdoor. This indicates that most Stylist/Customer Service Representative professionals have an average working experience there. SmartStyle is rated 36% below average by Stylist/Customer Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

293 reviews

1.0

Aug 3, 2024

Don’t do it

Hair stylist

Recommend

CEO approval

Business Outlook

Pros

You can help build your clientele. They tax your tips for you.

Cons

You can’t take their clients to another salon if you quite. Their commission program is a lie. You have to make a set amount a pay period to even get 40% commission. I knew good stylist who had worked there years and never made anything more than $11 a hour. Horrible management. Changes all the time.

1.0

Apr 29, 2024

Very slow pace

Hairstylist

Recommend

CEO approval

Business Outlook

Pros

Great staff. My manager is amazing and very flexible.

Cons

Everything the salon as a while just disappoints me.

5.0

Apr 16, 2024

Fun Atmosphere but Low Pay

Hairstylist

Recommend

CEO approval

Business Outlook

Pros

Great team of stylists and management is very empathetic to the plight of her hair artists!

Cons

Can be slow at times and pay is far too low.

Viewing 19 - 21 of 293 Reviews

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SmartStyle

SmartStyle Stylist/Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don’t do it

Very slow pace

Fun Atmosphere but Low Pay

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