Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,386 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 141 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Good benefits and lots of social gatherings" ((in 100 reviews)); "Great work life balance made possible" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Too many layers of management and playing favorites in the product organization." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Mar 5, 2023

Employee and Customer Focused

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

- Good pace in implementation of focus areas - Good communication within teams - Company cares about their employees - Great colaborative environment

Cons

- Growth Plan is not always clear - A lot of directional changes that can drain a teams energy

4.0

Feb 22, 2023

Great culture and people, leadership needs to wake up.

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

The culture is fantastic and everyone I work with regardless of the department seems genuinely interested in being a team player. Corporate and team building events are a lot of fun.

Cons

Targets can change semi regularly and the roll out can use some work. Management seems to have a very opaque divide between the SLT and middle management. Decision making from top down can be incredibly slow for the relative size of the company. When decisions are made quickly/in a timely manner the C suite and the CEO specifically have made some questionable decisions in recent years that could have been avoided with the slightest bit of oversight.

Smartsheet Response

3y

Thank you for sharing your experience and appreciation for what makes our company so great - the amazing people. At Smartsheet, we strive to create a culture of belonging for all that is rooted in The Smartsheet Way (our core values and competencies), especially earning trust. I hear your frustrations around leadership communication and consistency. Our collective growth is dependent on trust between employees and leaders and it is something I’m committed to instilling across my org and is true of all my peers at the senior leadership level. I am proud of the opportunities we offer to create cross-functional awareness, engagement, and to build trust. Our Company OKRs are designed with cross functional teams to meet our corporate imperatives. If you are not already, I would encourage you to review our corporate OKR dashboard and discuss with your manager how you may be able to participate in these initiatives. Additionally, you may want to participate in our Coffee Connect Program, which pairs employees who wouldn’t typically work together to build new relationships. Also, please explore our Employee Resource Group opportunities. If you’d like to continue this discussion, please reach out to your People Business Partner and my door is always open. Thank you again for your feedback. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations

5.0

Nov 14, 2022

Unicorn company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I love working for this company. They put so much emphasis and care into the total well being of their employees.

Cons

It is a growing company and has a lot of internal resources to develop. Many of these internal resources are in process.

Smartsheet Response

3y

I appreciate you taking the time to share your Smartsheet experience. I’m pleased to hear our holistic approach to employee wellbeing has had a positive impact during your time at Smartsheet! We always aim to create an environment that both supports employees to drive results, and empowers them to make the best decisions to care for themselves. I also appreciate your feedback regarding internal resources. Observations like yours help us learn and adapt as we grow. As you mentioned, we have made strategic investments to better enable our teams and will continue to invest in our teams to scale efficiently. Thank you again. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations.

Viewing 346 - 348 of 1,304 Reviews

Jobs at Smartsheet

Sr. Customer Success Manager - Enterprise (East)

Customer Success Manager II - Enterprise (Central/East)

Sales Development Representative - East Coast

Sales Development Representative - East Coast

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Employee and Customer Focused

Great culture and people, leadership needs to wake up.

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