Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,387 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 141 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Good benefits and lots of social gatherings" ((in 100 reviews)); "Great work life balance made possible" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 20 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Too many layers of management and playing favorites in the product organization." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,305 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,305 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Sep 12, 2022

Supportive and innovative culture

People & culture

Recommend

CEO approval

Business Outlook

Pros

-Large enough that we have enough structure, small enough that there are exciting growth opportunities and ability to make an individual impact -Really supportive and friendly culture - at the end of the day, I feel like people care about me as a human and prioritize that -Leaders are willing, and often eager, to change the way we do things rather than stick to the status quo for its own sake -Leaders I interact with are genuinely committed to and passionate about DEI

Cons

-Should keep improving change management & communications from P&C - try to be more proactive, direct, and to the point -Core benefits need to improve - our medical insurance is not competitive enough for the Seattle tech space. I spend a lot more on healthcare than I did under my previous company's insurance

Smartsheet Response

3y

Thank you for taking the time to share your feedback. Smartsheet culture and the people who make it a reality are what makes our company so incredibly unique. As we continue to scale, we are working to be deeply intentional in maintaining our culture and I’m delighted to hear you feel supported and seen in your role. I recognize that leaders in my org, myself included, have a responsibility to communicate transparently when it comes to change and your feedback helps us learn and adjust as we work in progress. Thanks again for sharing your experience and feel free to reach out to your People Business Partner at any time to keep the conversation open. – Megan Hansen, Chief People & Culture Officer

3.0

Aug 15, 2022

Very average workpalce

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Compensation Benefits Work from home

Cons

Company culture is confusing Managements blames employees for their mistakes

Smartsheet Response

3y

Thank you for your review. We believe remote work is an important and viable long-term option for Smartsheet employees’ wellbeing, engagement, and productivity and I’m happy to see this has made a positive impact on your experience. Our organization strives to create a culture of belonging that is rooted in our core values and competencies which I aim to instill across my team, especially valuing and leveraging differences. I’m sorry to hear this hasn’t been your experience and I’d like to learn more. Honest feedback helps us evaluate and adapt our leadership practices to create a more inclusive space for all. I ask you to please reach out to your People Business Partner to discuss your experience . I appreciate your feedback and hope we hear from you soon. – Praerit Garg, Chief Product Officer and EVP of Engineering

4.0

Jul 28, 2022

Good for a little while

Product trainer

Recommend

CEO approval

Business Outlook

Pros

- Work life balance is well respected - RSUs are available - generous awards - Interesting and challenging work - Unlimited vacation

Cons

- Not much opportunity for growth - RSUs - although generous, these are given over salary increases - Yearly salary increases are not substantial - Unlimited vacation - does come with a caveat. the employee must provide significant notice before taking time off.

Viewing 352 - 354 of 1,305 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive and innovative culture

Very average workpalce

Good for a little while

Jobs at Smartsheet

Smartsheet reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Smartsheet reviews FAQs

Jobs at Smartsheet