Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 44% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

44% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 130 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "Great benefits and time off allowance" ((in 102 reviews)); "Great work life balance made possible" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

29% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.6

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Mar 31, 2026

Decent employer

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Flexible working Good development budget Unlimited time off

Cons

On call shifts Constant reorgs

Smartsheet Response

2mo

Thank you for your review! We're happy to hear that you enjoyed working here, and wish you nothing but the best in your next adventure.

2.0

Mar 30, 2026

Private Equity is draining the goodwill from Smartsheet

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- Lots of good people work here - Good work/life balance - Flexible remote work (for now)

Cons

- Culture, quality, and just about everything has taken a nosedive since being purchased by Blackrock, et. al. in 2025 - Layoffs have been happening, and teams are getting transitioned to India - Benefits have been cut - Not a good outlook

Smartsheet Response

2mo

Eight years is a remarkable milestone, and we truly appreciate your honesty. It’s clear you care deeply about where Smartsheet is headed. While we’ve had to make some tough calls to stay resilient for the road ahead, we want to ensure our culture, the people and the flexibility you value, remains at the heart of what we do. We’re committed to keeping the lines of communication open and hope you’ll continue to share your thoughts in our upcoming engagement survey.

2.0

Mar 26, 2026

Fear their best days are behind them

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

-Loved partnering with customers on solutions -Every deal with completely different

Cons

-Lots of leadership changes over the last few years and felt like a ship without a captain -Leadership have made incredible bad decisions which has had a multi year impact -Culture is rapidly changing especially after being sold to an equity firm -Customer confidence has been tanked because of instability -Under paying folks with confusing and unrealistic expectations

Smartsheet Response

2mo

We are so glad that you enjoyed working with customers on their solutions, and the novelty and nuance of each one. Culture transformation is common with new leadership and new teams in new regions, but the core values and pillars remain. We’re working to ensure open and honest discussions about where Smartsheet is and where we’re going. We take all feedback seriously, so thank you and best of luck in your next adventure.

Viewing 37 - 39 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

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Sr. Director, Pricing & Packaging