Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 44% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

44% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 121 reviews)); "The benefits are great and keep getting better." ((in 94 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Smartsheet isn't starting their 401k matching program until April 2020." ((in 7 reviews)); "Promotion is pretty shady and full of favoritism." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

29% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.6

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 1, 2026

Things have changed since the acquisition

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Worked for a great team, under a great manager Salary was good to start with

Cons

Acquisition changed everything. No more stock refreshers. Reduced bonus. Eventually redundancy

Smartsheet Response

1mo

Thank you for sharing your feedback with us. We hope that you enjoy working with your team and manager for years to come. While we have shifted our incentive models to ensure we remain highly competitive as a private company, we understand that these updates are still challenging. This, along with the redundancies, were hard decisions to make and were not taken lightly. We remain committed to being people obsessed and ensuring that our employees are happy and supported, thank you again.

4.0

Apr 1, 2026

Good workplace

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Overall it was a good place to work.

Cons

It can be really busy which can disrupt your work life balance

Smartsheet Response

2mo

Thank you for sharing your feedback! We're glad to hear that you enjoyed working here, and wish you all the best in your next adventure.

1.0

Mar 31, 2026

Lots of Ego, No brains

Recommend

CEO approval

Business Outlook

Pros

-They offered stock -Amazing team Manager and Coworkers - My manager genuinely educated me about my field.

Cons

User subscription model killed company view and angered customers PE Leadership wants to go lean and mean after over paying for what they got. Some corp IT leadership welcomed the offshoring at the cost of people they worked with in the US Shame on them.

Smartsheet Response

2mo

We appreciate you sharing your experience and are glad you found value in the mentorship from your team and leadership. We’re sorry to hear there were frustrations regarding our global expansion. Our goal in growing our international presence is to better serve a global market and be closer to the customers we support. We never want our team to feel like these moves diminish their own impact. Thank you for your hard work at Smartsheet, and we wish you success in your future.

Viewing 34 - 36 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Sr. Director, Pricing & Packaging