Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 44% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

44% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 130 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "Great benefits and time off allowance" ((in 102 reviews)); "Great work life balance made possible" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

29% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.6

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Mar 22, 2026

Lost Their Way

Sr. solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Great customers, good people, was once a super product

Cons

Upon attaining segment leadership, the company quit innovating and rested on their laurels. Year after year, they lost traction agains competition. The 'big crisis' came with the new pricing model compelled by the PE acquirers. For the last two years, the firm has been angering customers, losing customers, and disenfranchising employees. What a shame; used to be such a wonderful place. Now, it's a morgue.

Smartsheet Response

2mo

We hear you, and appreciate your feedback. Rebuilding trust is incredibly important to every leader at Smartsheet, and we’re committed to going above and beyond to ensure our customers and employees are not only satisfied, but thrive. Best of luck in your next adventure.

3.0

Mar 22, 2026

Collaborative culture now in decline

Ux researcher

Recommend

CEO approval

Business Outlook

Pros

Culture in UX is collaborative Compensation was competitive, if you started in 2022

Cons

Early 2026, Blackstone Vista laid off senior people in the name of lean and mean. They subsequently hired for the same positions at 25% less. The subscription model is deeply unpopular with customers which leads to employee burnout due to dealing with customers

Smartsheet Response

2mo

We’re happy to hear that you enjoyed working with our UX team! That collaborative environment is what we strive for across all departments. Regarding changes within the company, these decisions were not made lightly, and are a deliberate effort towards our long-term growth and success. Thank you for your review, and we wish you all the best in your next chapter.

4.0

Mar 22, 2026

decent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

nice people, at leat from the usa

Cons

fire for everything, its a shame

Smartsheet Response

2mo

Thank you for your review! First, we want to acknowledge your tenure here, more than 10 years is quite the accomplishment! We’re happy to hear that you’ve enjoyed working with our employees.

Viewing 43 - 45 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Director, Product Design (Remote Eligible)