Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
avatar

Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great platform with insights on customer usage and inbound leads

Cons

constant reorg and leadership changes

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Smartsheet Response
2mo
Thank you for your review. We are happy to hear that you enjoyed working here and with our platform, our customers would agree with how great it is! We wish you the best in your next chapter.
1.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work (although the CEO threatens to take this away if we don't "do well"... whatever that means -- not really tied to any indicator or metric)

Cons

- "Global strategy" is to exploit wealthy markets and lower waged workforces: - Lately has been only hiring in the US for sales (probably to exploit the wealthy US customer base) - Lately has been only hiring in India for engineering (probably to exploit their lower waged technical workforce) - Some teams now responsible for what 5+ teams were responsible for... no work life balance anymore. - Layoffs have overburdened teams with work, slowing GTM velocity. - C level doesn't care about what you're doing unless it's somehow tied to AI. - Enterprise AI pivot is marketing hype gone wrong: "get rich quick with 1 simple trick". TBD if it's actually profitable outside of venture capitol fundraising.

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Smartsheet Response
2mo
Thank you for your feedback. Our global expansion is a strategic step in our company growth, designed to drive further success in areas of the globe with strong markets for our product. We also would like to clarify that we are hiring for a variety of roles in the US, with sales roles being a part of that. We appreciate your advice as we grow and expand.
1.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart, capable ICs who work hard and keep the business running Good tools and generally interesting Salesforce / RevOps / systems work

Cons

-Severe micromanagement culture disguised as “performance oversight.” -No clear KPIs, no documented benchmarks, yet strong claims about people “not meeting expectations.” -Performance feedback is subjective, inconsistent, and often delivered in a dismissive or punitive tone. -Leadership reacts only after damage is widespread, not when concerns are first raised. -Psychological safety is extremely low. Employees hesitate to speak openly out of fear of retaliation or negative consequences. -Technical leadership decisions lack rigor. Individuals without strong technical backgrounds are placed in technical leadership roles, leading to misalignment, rework, and additional stress for those executing the work. -Constant pressure to justify headcount and productivity without a structured evaluation framework. -Productivity is questioned based on optics (timestamps, perceived availability) instead of measurable outcomes and delivered results. Most concerning: this environment has had a serious impact on my emotional and physical health. The sustained stress over the past three years has been significant. Working in a system where expectations shift without clarity, feedback is inconsistent, and leadership support is unreliable creates chronic anxiety. No job should come at that cost. I had to quit because it was too much, I cried every day before going to bed, seriously do not work here.

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Smartsheet Response
3mo
We are deeply saddened to read about your experience here, please know that we hear you and are truly sorry that your experience led to such significant stress. We want to first thank you for recognizing the smart, capable individuals that you worked with and for your contributions here. Your feedback is incredibly important to us as we navigate change and our culture continues to evolve. We are taking your advice to heart, and want to assure you that we strive for our employees to experience a culture rooted in support, structure, and respect. We will ensure that all employees are aligned with our current KPIs and are able to execute against them. If you feel comfortable, please email erpteam@smartsheet.com with any concerns around events that may violate our code of conduct. Thank you again for your review, and we wish you the very best in your next chapter.
Viewing 52 - 54 of 1,290 Reviews

Glassdoor has 1,373 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.