Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 130 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "Great benefits and time off allowance" ((in 102 reviews)); "Great work life balance made possible" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Feb 19, 2026

Used to be good, now a disgrace

Softwre engineer

Recommend

CEO approval

Business Outlook

Pros

- Genuinely some awesome people working there - Interesting high scale system design - Used to be an amazing place to work with solid processes and being able to build cool products that customers loved

Cons

- Company was obliterated by PE and by changes to licensing model - Ever since both came in pressure has been overwhelming, work-life balance sucked, roadmaps all over the place with senior leadership changing their mind on everything like goldfish - Product sucks for customers now and you can feel that frustration

Smartsheet Response

3mo

We’re happy to hear that you’ve enjoyed working with the best and brightest employees. They are what makes our company a great place to work, and our product successful. We also hear your frustrations around some of the changes that have taken place. These changes are part of a strategic roadmap to bring long-term, sustainable growth to our company. We appreciate you taking the time to leave a review.

1.0

Feb 19, 2026

Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

Senior director

Recommend

CEO approval

Business Outlook

Pros

Clear and compelling vision around Intelligent Work Management and AI-powered execution Trusted by major global organizations, including a large percentage of the Fortune 500 Smart, mission-driven employees who genuinely care about customer outcomes

Cons

Ongoing organizational change following private equity acquisition has created uncertainty Reduction in force decisions have impacted morale and institutional continuity Growing pains as the company transitions from high-growth SaaS culture to more operationally disciplined PE ownership Increased pressure on performance metrics and cost efficiency Some strategic pivots can feel rapid, requiring teams to adapt quickly

Smartsheet Response

3mo

Thank you for your review. We agree - our employees are the brightest and best, and we’re so thankful for how customer obsessed they are! It’s what has won our product multiple awards and accolades. We acknowledge that change has taken place to our workforce, and our leadership team did not make these decisions lightly. They are committed to communicating next steps, as well as preserving and adding to our culture that employees have thrived in. Our company is positioned for further advanced growth, and we’re excited to see our continued success.

1.0

Feb 8, 2026

AVOID: Downhill since PE

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Remote working so good Work life balance but talks of returning to office

Cons

Disorganized, more expected of you, less benefits given and a lot of layoffs No clear plan of how the company will cope after >300 layoffs

Smartsheet Response

3mo

We’re happy to hear that you’ve enjoyed our flexible working policy! We strive for all of our employees to have a great work life balance, and love to hear when it’s successful. We acknowledge that change has taken place to our workforce, and our leadership team did not make these decisions lightly. Our leadership is also committed to communicating next steps and a clear roadmap for the future, which they’ve begun to do during our latest All-Team meeting. Thank you for your review.

Viewing 55 - 57 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Director, Product Design (Remote Eligible)

Smartsheet

Smartsheet reviews

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Reviews by job title

Used to be good, now a disgrace

Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

AVOID: Downhill since PE

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