Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 116 reviews)); "The benefits are great and keep getting better." ((in 105 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jan 27, 2026

Great company...until it wasn't

Sr. manager, customer success

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed the people I worked with.

Cons

Smartsheet was acquired by PE. The culture changed in a negative way after this happened.

Smartsheet Response

3mo

We’re happy to hear that you loved working with our most important assets - our people. We understand that our transition to private equity has caused some change within the company, it has also brought advanced growth and opportunity, and we’re excited to continue this upward trajectory!

5.0

Jan 26, 2026

Excellent company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits and work environment

Cons

No room to internally move up.

Smartsheet Response

3mo

Thank you for your review! We're so happy to hear that you're happy here. If you are interested in internal mobility, we recommend speaking to your manager and People Business Partner about any opportunities for stretch assignments, promotion processes, and more.

4.0

Jan 21, 2026

Great company

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Work autonomy, good work/life balance, solid c-suite

Cons

None, great leadership and team

Smartsheet Response

4mo

Thank you for your review! We're so happy that you had a great experience here, and wish you the best in your next adventure.

Viewing 67 - 69 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Director, Product Design (Remote Eligible)