Smartsheet reviews

Lack of transparency from leadership, despite improved communication to the organization Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others Lack of innovation on the product level, competitors have superior AI capabilities and quickly taking over / replacing Smartsheet Culture has significantly changed - "high performance" just means people work more and isn't about impact or outcomes, it's more about doing the jobs of people who have left

*GTM teams are completely siloed- collaboration between customer success and sales is completely disjointed, and it shows to customers *Massive differences in sales books with some territories providing ample low-hanging fruit while others have been handed around for a couple of years to temporary territory managers and will need lots of love *major operational challenges with internal systems - a lot of sales completed take many people and many days to close out, requiring 2 or 3 levels of approvals. *information that gives a sales rep technical data about their accounts is inaccurate and not trustworthy. There are zero people to ask questions about this information or get any clarification. *Initial onboarding experience was great, but any ongoing efforts to enable employees past that are just pre-recorded videos to watch with no live people to ask questions on topics. * Licensing model change (understood why it was done) was an unmitigated disaster. Dates that were communicated to customers were moved multiple times without explanation. Sales were put in an extremely vulnerable position and customer trust was lost.