Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 106 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 6 reviews)); "Promotion is pretty shady and full of favoritism." ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Jun 17, 2021

No opportunity for professional growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A great tech company, good product, great opportunities for business growth.

Cons

No opportunity to grow professionally, internally.

5.0

Jun 17, 2021

Exciting growth company

Product manager

Recommend

CEO approval

Business Outlook

Pros

-Exciting growth company, chance to help shape the future -Smart, engaged colleagues that genuinely care about each other and customers -Leadership trying very hard to take care of its people through turbulent times -Leaders are empowered to make decisions

Cons

-Company is growing quickly, and transitioning from startup mode to a cohesive company to serve the enterprise, and sometimes it feels like we are not moving fast enough

4.0

Jun 16, 2021

Lots of upside with some challenges

New business representative

Recommend

CEO approval

Business Outlook

Pros

- Great product that is consistently developing and highly competitive in market - Team is highly motivated and competent, good mix of perspectives and backgrounds - Fast-moving sales cycle, with generally consistent inbound flow - Good opportunity/shot at hitting quota, with generally 60+% over - Comp plan is commission-heavy in new business with ability to double OTE or more

Cons

- Growing pains as company doubles year over year, disconnect in systems and processes - Seems to be more investment in sales rep hiring than more needed categories like support and implementation - Base is on the lower side for industry avg but you can make it up in commission

Viewing 985 - 987 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

Company ratings over time

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No opportunity for professional growth

Exciting growth company

Lots of upside with some challenges

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