Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Aug 28, 2023

Horrible Culture and worklife balance in the BI team

Data science & analysis

Recommend

CEO approval

Business Outlook

Pros

Some people in the BI team and people in other teams are great to work with. The overall company culture is good but the culture in the BI team is horrible

Cons

Horrible culture and work life balance. Senior Leadership of BI is to blame, starting from the VP. They drive employees like cattle and the entire team has regular 50+ hr workweeks, including a lot of weekends with no overtime. No respect for the employees work life balance. I've had the VP doze off in a 1v1 with me lol. I had prepared so much for the meeting only to have him doze off midway while I was talking. He didn't even bother to apologize or reschedule. He just acted as though he was listening while barely listening and asking the same questions over and over again

Smartsheet Response

2y

Thank you for taking the time to share your feedback. We’re operating in a demanding and exciting time, full of opportunities to collaborate, innovate, and grow – and I know that only happens in an environment where employees feel empowered to balance driving results while making the best choices for themselves on a personal level. I’m disheartened to hear about your experience trying to find that balance at Smartsheet. Thanks to feedback like yours, we’re aware of the need for more bandwidth on this team and continue to bring new team members onboard. Thank you again for your feedback and I encourage you to reach out to people@smartsheet.com if you'd like to share more details about your time on the team. – Stephen Branstetter, Chief Operating Officer

1.0

Jun 6, 2023

Not a fan of their management style

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Useful tools for enterprise customers

Cons

- Engineering Managers that have no technical skills - Overpaid upper staff - Managers that act like they own your time

2.0

Aug 17, 2022

If you are joining consulting, consider joining the East Coast.

Consultant

Recommend

CEO approval

Business Outlook

Pros

The project work can be super interesting and generally speaking, the product is impactful for the customers using it. If you are great at networking also, your customers you are working with could potentially become your next employer as well.

Cons

If you are working out of the west coast consulting org be prepared to have zero advancement in your career. You will be over worked, under valued, and under paid. Processes and procedures are forever changing and some are not for the best. One week you will be told to operate/ execute one way and then a few weeks later that all will change. Leadership has established a toxic culture where you will never feel good enough at your job due to level of “readiness” to advance professionally. The executive team preaches a 70% readiness for career advancement but consulting leadership in the West communicates that as you are either 100% or you will be passed over. Fun fact, nobody is ever 100% ready for the next role and they need the opportunity to grow with those new responsibilities. It’s a pretty laughable difference between career progressions from the East Coast office, since they are so frequent and the West Coast office, since they are so rare. Promotions also do not exist so be prepared to interview for each new role. There has currently been a good bit of attrition happening as well with folks either moving internally to different orgs or leaving Smartsheet all together.

Viewing 97 - 99 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Principal Customer Excellence Transformation Manager (Remote Eligible)

Software Engineer II, FedRamp (Remote Eligible)

Senior Manager, Engineering - Observability Platform (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Smartsheet

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Reviews by job title

Horrible Culture and worklife balance in the BI team

Not a fan of their management style

If you are joining consulting, consider joining the East Coast.

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