Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)
avatar

Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- The people on the ground level are excellent. Most everyone is competent, respectful, enjoyable to work with and just trying to do good. - The product is useful and cool and it's used internally a ton. - Work/life balance generally seems to be respected and is pretty good. - Pay/benefits are good. - Overall culture is good and you can generally feel safe to speak your mind and be yourself, even with leadership. - Most of senior leadership was pretty good and fit the culture and values of the company and were respected.

Cons

- In my part of the org, we unfortunately experienced senior leadership that was the exact opposite of the modern, effective servant leadership philosophy and style that most of us have come to expect. We experienced more of a "what have you done for me lately?" sort of style and a sense that nothing is ever good enough with little to no sense of appreciation for anything. We also sat through powerpoints which reiterated to us that our only purpose is to bring value to the company. That's (obviously) not wrong but that is not leadership and it's damaging. There was also very little trust placed in the teams and tactical decisions were all top down which leads to ineffective execution. Senior leadership should be setting high level direction and letting the ground level managers and senior managers work out the tactics. - There is good thought leadership on the product side but poor organizational and people leadership leading to a lot of turnover and ineffective product execution. - The org is becoming very date-driven which leads to perpetual planning paralysis, constant pivoting and wasted work. - There's a decent amount of ex-Amazon leadership and likely more coming and you can tell the culture is very much shifting to an Amazon style.

1.0
Jan 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Fairly easy entry into the job. Threats of PIP plans and seeing former top performers leave really keeps you on your toes.

Cons

Hyper segmented with zero metrics/timeline on how to level up. You could be stuck at the same level for years or even just moved laterally. After trying to move elsewhere it’s clear this is not viewed as a serious sales org or product. Dead end

5.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Significant shift in the culture under the new BI & Data Science leadership towards a more value-driven and experimentation-based culture. Leadership driven focus on strategic alignment with Company's objective. I get a lot of opportunities to present my work directly to senior leadership of the company and produce meaningful impact. We are a diverse team. Being Remote first and unlimited PTO provides a lot of flexibility.

Cons

Overall Compensation and Benefits can be improved.

Viewing 94 - 96 of 1,297 Reviews

Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.