Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
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Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Feb 10, 2016

Great opportunities with Smartsheet

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In my time at Smartsheet, I have been able to learn use a wide range of new technology. Not only was I able to try working with new things that I was completely unfamiliar with, but I was given the time and resources to master each new skill. While at Smartsheet, I have had the opportunity to evaluate my career options, and choose what direction I want to go. I've been able to set my own goals, and had the support to help me reach them. Smartsheet invests in its employees, and hard work gets noticed.

Cons

The company is growing very quickly, which has caused some growing pains. Not all changes happen quickly.

1.0
Aug 6, 2024
Recommend
CEO approval
Business Outlook

Pros

I previously wrote the review "Decent company, some growing pains" in Oct 22. Nearly all those positives have vanished.

Cons

Used to be a pretty decent company, as little as 18 months ago. product / engineering management (note me not saying leadership) have turned into complete [profanity filter]'s There is 0% space for anything that the team suggests. All our work the past 12 months has been dictated by senior leadership directly. Do this, then this, then this. and do it this way, in this order, or else. We're saddled with mountains of BS from the US then given no chance to fix it, but we know it's not their fault, because the same is happening to those teams. People and entire teams we work with constantly disappear with no notice. Job security is week-to-week here, at best. Constant silent layoffs that aren't spoken about, constant forcing us to launch incomplete and broken features, and all the short term thinking and cost cutting stinks to high heaven of a private equity acquisition. The entire company has gone down the toilet over the last 18 months and no-one trusts a single word leadership says any more. Most of us are waiting for either a severance package or for the market to get better so we can find other jobs. My reason for posting another review is for people looking at job listings: DON'T APPLY HERE. I know the market is really bad, but you'll just work extremely long hours on maintaining broken rubbish you aren't allowed to fix properly and then probably get fired for someone even cheaper when we get bought out anyway.

1.0
Oct 27, 2019
Recommend
CEO approval
Business Outlook

Pros

HR and Finance are super great! wonderful people, still carrying the Smartsheet torch.

Cons

Changes based on adaptation are totally expected and encouraged. They are what make companies great. What is happening now is not that. They are changes based on a series of poor decisions that are now compounding on each other. Looking for someone blame was not the Smartsheet way, it is now. Taking away the things that MADE Smartsheet special and different, and making it just like any other software company, was completely unnecessary. Many of us are now mourning what has happened, and a lot of us feel like we lost a family member. Smartsheet will go on, and will continue to do well, but we are not blind to the total disingenuous message delivered by leadership. "Reach out to HR or others"? no thank you. Last time someone asked a simple question about why things were done, they were berated for 30 minutes by the CTO. Politics and games were the opposite of what Smartsheet stood for, are now the norm, and are now permeating the organization. This is not a sour grapes situation, although I know that this review will be regarded as such. This is a fundamental shift away from what made Smartsheet the best company many of us have ever worked for, to just an average place. Good to go to work at, but not a place that we will want to work at forever, like it used to be. This is now another mediocre stop on the tech job train.

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Smartsheet Response
6y
Our engineering model has evolved as we’ve scaled -- I remember years ago when we first introduced engineering managers, and how uncomfortable that felt to some. Our new end-to-end service ownership model (consistent with how most moderns firms operate) enables us to better serve our team by promoting ownership, alignment, and innovation. This, in turn, means better serving our customers. I feel this change was the right decision, and I’m working very closely with our CTO and others in the organization to ensure its success. When we talk about innovation at Smartsheet, one of our tenets is: “Embrace change, don’t fear it. With change comes growth.” Hope you find a way to get onboard and contribute to what we are pursuing, together. -- Mark Mader, CEO
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