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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,299 total reviews)
      avatar

      Rajeev Singh

      28% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Jan 31, 2024

      Management couldn't be worse

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much really. I'd run away as soon as possible.

      Cons

      I have had three different managers in less than a year, not only because of reorganisations, which is the first sign of unskilled management. My team, and I personally, have suffered the consequences of this bad management. While we find a new manager, the person that has temporarily been stepping in couldn't be more of a bully, eg. telling me that I'm to blame for decisions he took, even after I vouched for a different thing, or denying that a conversation took place just because there was nothing written down after it. To add to that, the levels of micromanagement are really high. My previous managers didn't do this so much, but right now I have to justify what I'm working on every half day, even if it's a one-line code change, and give status updates in writing every few hours. In this setting, it's nigh impossible to get anything done. The worst part is that you can't raise any of these things to HR or upper management, because they don't do anything about it.

      avatar
      Smartsheet Response
      2y
      Thank you for taking the time to share your candid feedback. We take allegations of this nature very seriously and I’d like to learn more. If you’ve moved on from Smartsheet, I encourage you to reach out to people@smartsheet.com to discuss your experience, otherwise, please reach out to your People Business Partner or me directly. I want to emphasize that our commitment to employees' well-being and growth is unwavering, and your feedback will help us learn and adapt as we continue to work together. Thank you again and I hope we hear from you. – Praerit Garg, Chief Product Officer and EVP of Engineering.
      1.0
      Feb 12, 2024

      All downhill since I started here

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully remote, except for the annoying on-site event every quarter.

      Cons

      It was an okay place about a year ago, but there have been so many poor top-down decisions made, which keep piling up to make working here a pretty bad experience. As a software engineer, I should feel comfortable putting across ideas, concerns and more, but at this point I really don't. It's very suffocating due to management style - note that I say management and not leadership, because the people above teams just impose without listening. What makes the whole experience worse is that when I talk to people above engineering manager level in skip-level catchups, it becomes too obvious that they don't understand the technical implications of their decisions.

      1.0
      Mar 24, 2020

      Be aware of joining the support team. Micro-management and bullying attitude is just the cherry on top.

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I did my best to run away from that place so I find very hard to find a pro.

      Cons

      If you love working for a department which is affected by micro-management, passive-aggressive attitude and a behavior which could be easily considered "bullying", working for support in Smartsheet is just the place you're looking for. I believe that "miserable" is the best word to describe the way the senior management is leading the support team.

      avatar
      Smartsheet Response
      6y
      Thank you for the feedback. We’re proud of our support team and incredibly grateful for all their efforts toward the important work of serving our global customer community. It’s a goal of our leadership team to have every individual operate in a way that reflects our company values. This includes being supportive and demonstrating care. I’m sorry your experience at Smartsheet did not reflect the culture that we strive to embody. The support organization has grown rapidly in size, become more geographically distributed, and evolved new motions in order to better serve our customers. With change comes challenge, and we are in active conversations with support leaders to identify areas where we can better serve our own team members. While we will continue to strive to improve and evolve, I want to point out that earlier this month (March) we conducted a companywide engagement survey and the large majority of the support team reported high levels of engagement, which I hope serves as an alternative data point for anyone looking to join our support organization. All the best in your future endeavors. - Mike Arntz
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