Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
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Rajeev Singh

28% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jul 18, 2024

Not worth it

Recommend
CEO approval
Business Outlook

Pros

Really hard to see any with how things are.

Cons

Technical decisions are made by non-technical people, who don't consult any of the engineers implementing the solutions. I have personally been blamed for outcomes I couldn't control due to decisions I didn't make. Everything is so red-taped that making the most simple code change needs going through too many loops. In order to make impact, it's a hard requirement to know how to speak and sell yourself extremely well. Technical skills are irrelevant. This also applies when raises and bonuses are given.

1.0
Mar 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Free snacks and coffee every day. Catered lunch is offered once per month. Happy hours happen once per quarter. I've met some close friends through working here.

Cons

Like other recent reviews here have described, there are major problems with management and culture that lead to unhappy experiences for many employees. Most people on the team feel undervalued. There's a lot of bitterness and conflict due to a culture of office politics and favoritism. The hardest working and best employees often go unrecognized and get left behind because managers don't manage fairly. Several team members have left recently because of frustration with how management runs their business. Morale is low and a lot more people are actively looking for other places to work.

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Smartsheet Response
7y
Thank you for providing your perspective. The Sales Development (SDR) motion is important to our commercial sales structure in Boston and Bellevue, and our goal is to support the team members serving in that role. As a current SDR team member, my hope is that (1) you attended the SDR all-team breakout session during sales kick off and found it valuable, (2) have received information on updated SDR processes and metrics, (3) have taken advantage of internal feedback options we have in place, including your manager, your HR business partner, and general employee feedback (direct line to CEO and me, available on the employee resource center). Although we can't guarantee a certain outcome, we discuss and openly consider​ all feedback. You ended your review with “there's still a chance to turn things around” -- I hope we can count on your commitment as we begin a new fiscal year together. --Kara Hamilton, Chief People & Culture Officer
3.0
Oct 26, 2021

Meh

Recommend
CEO approval
Business Outlook

Pros

- Given autonomy to work, unless a deadline is near. then everyone loses their mind and starts selling used cars. - good benefits, market-average salary - mostly nice people, not overly political. - employees are fairly treated - the product works and is mostly ahead of its direct competitors. However the space is not very defined yet so the real competitor is status quo - rare company where New Business means dealing with inbound leads all the time. No actual hunting. - no layoffs during Covid

Cons

- Diversity: referrals are huge, so expect people to refer their mates from previous companies. Not enough women. - The company is striving to become the Enterprise leader in the space, but most of our clients are not Enterprise. A lot of the processes, product features and fo to market details are being setup for the largest clients. - often unrealistic target roll up. The company and region are doing well, but on an individual level most people are missing targets - Not very mature in terms of sales approach: playbooks, proven practices etc. You won't improve here, if anything you'll get worse as most business is transactional still even if leadership wants to move to a more strategic way of working. baby steps. - most middle managers don't seem to add much value - A lot of your success will depend on the territory you are given. All targets are the same while markets are not. Don't expect a level playing field.

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