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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,299 total reviews)
      avatar

      Rajeev Singh

      28% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Feb 19, 2026

      Leadership failure and chronic stress culture

      Salesfoce administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, capable ICs who work hard and keep the business running Good tools and generally interesting Salesforce / RevOps / systems work

      Cons

      -Severe micromanagement culture disguised as “performance oversight.” -No clear KPIs, no documented benchmarks, yet strong claims about people “not meeting expectations.” -Performance feedback is subjective, inconsistent, and often delivered in a dismissive or punitive tone. -Leadership reacts only after damage is widespread, not when concerns are first raised. -Psychological safety is extremely low. Employees hesitate to speak openly out of fear of retaliation or negative consequences. -Technical leadership decisions lack rigor. Individuals without strong technical backgrounds are placed in technical leadership roles, leading to misalignment, rework, and additional stress for those executing the work. -Constant pressure to justify headcount and productivity without a structured evaluation framework. -Productivity is questioned based on optics (timestamps, perceived availability) instead of measurable outcomes and delivered results. Most concerning: this environment has had a serious impact on my emotional and physical health. The sustained stress over the past three years has been significant. Working in a system where expectations shift without clarity, feedback is inconsistent, and leadership support is unreliable creates chronic anxiety. No job should come at that cost. I had to quit because it was too much, I cried every day before going to bed, seriously do not work here.

      avatar
      Smartsheet Response
      4mo
      We are deeply saddened to read about your experience here, please know that we hear you and are truly sorry that your experience led to such significant stress. We want to first thank you for recognizing the smart, capable individuals that you worked with and for your contributions here. Your feedback is incredibly important to us as we navigate change and our culture continues to evolve. We are taking your advice to heart, and want to assure you that we strive for our employees to experience a culture rooted in support, structure, and respect. We will ensure that all employees are aligned with our current KPIs and are able to execute against them. If you feel comfortable, please email erpteam@smartsheet.com with any concerns around events that may violate our code of conduct. Thank you again for your review, and we wish you the very best in your next chapter.
      1.0
      Dec 22, 2022

      Don't waste your time, work for Monday or Asana

      Demand generation
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Company is at positive cash flow - Market leader position - HQ Marketing has lots of open minded people although they've been with Smartsheet a long time. - Lots of greenfields to test: the company is surprisingly very immature the way they operate.

      Cons

      - Poor leadership, full of political agenda: I was a victim of the political power play between HQ and APAC. - Competing culture with overlapping roles and responsibilities: You're set to fail unless you're in favour of the leadership. - Toxic culture in APAC: it's clear who's running the show. The bullies are rewarded for their behaviour, the rest are loosing their jobs. The local HR is there for the upper management. - They don't eat their own dogfood - local marketing lead uses Asana to plan her projects. - To be honest, Asana is a much better product and workplace than Smartsheet.

      avatar
      Smartsheet Response
      3y
      Thank you for sharing your feedback. We’re proud of the leadership position we hold in our market and the incredible people who got us here – I’m glad to hear this had a positive impact on your experience. We absolutely love our product, and all organizations across Smartsheet use it to move the needle every single day. We know that our success is dependent on more than just a great product, but on the trust we build between employees and leaders across all our international teams. My goal is to create a culture of belonging in the Marketing org with a specific focus on collaboration, innovation and trust. I’m disappointed to hear this wasn’t your experience and I’d like to learn more. I encourage you to reach out to people@smartsheet.com to share more details. Thank you for your time at Smartsheet and again for your feedback. – Andrew Bennett, Chief Marketing Officer
      1.0
      Sep 7, 2021

      Terrible TL and HR management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wage Benefits IT Material Instalations Office snacks Nothing else really

      Cons

      Training Balance work life Expectations Work alone no team work

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