Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 115 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 40 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Feb 8, 2026

AVOID: Downhill since PE

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Remote working so good Work life balance but talks of returning to office

Cons

Disorganized, more expected of you, less benefits given and a lot of layoffs No clear plan of how the company will cope after >300 layoffs

Smartsheet Response

4mo

We’re happy to hear that you’ve enjoyed our flexible working policy! We strive for all of our employees to have a great work life balance, and love to hear when it’s successful. We acknowledge that change has taken place to our workforce, and our leadership team did not make these decisions lightly. Our leadership is also committed to communicating next steps and a clear roadmap for the future, which they’ve begun to do during our latest All-Team meeting. Thank you for your review.

1.0

Sep 30, 2025

Something gets very lost from executives to VPs

Sr director

Recommend

CEO approval

Business Outlook

Pros

A “swiss army knife” of a product that can do almost anything in WFM so long as customer has deep pockets and lots of time.

Cons

One of the bigger examples of “brain drain” you will ever see after private equity steps in. Don’t be fooled, there is hardly any talent left at the management levels. The highest performers have left and 90% of those still there as so called “leaders” wouldn’t get hired anywhere else. Otherwise, they would left too. It’s unfortunate because there are a ton ICs and first time managers who are really good at what they do. Even though the job market is tough, the smart thing to do would be get out when you can. I see in other reviews the term gaslighting is mentioned a lot. Yep, that’s the perfect summary. But it’s ok, between AI and up and coming competitors, it’s all downhill from here. Unless you are the private equity holder; they almost always find a way to cash out.

Smartsheet Response

9mo

Thank you for your feedback. We agree—our product is a "swiss army knife" that empowers our customers to achieve amazing things. We're proud of the hard work and innovation that has gone into building it, and we are confident in the direction we're headed. We can appreciate how the transition to private equity has brought significant change. That said, we believe in the strength of our teams and leaders, from those who have been with us for a while to those who recently joined. And, we see a host of opportunities on the horizon and are excited about what we're building next. Leadership teams have a strong desire to foster success for their teams, and we have a robust talent review process that is currently underway to ensure everyone is recognized for their performance. Thank you for your feedback, and we wish you all the best.

5.0

Feb 2, 2024

Great culture and benefits

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

Great company to make some good money. Great benefits, salary and commissions, the culture is the best, no matter if you are in costa rica or the US, the opportunities are there for everyone.

Cons

Lot of pressure and constant changes if you are in sales.

Viewing 1078 - 1080 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Reviews by job title

AVOID: Downhill since PE

Something gets very lost from executives to VPs

Great culture and benefits

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