Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,380 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "The benefits are great and keep getting better." ((in 104 reviews)); "Great work life balance made possible" ((in 86 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,298 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Dec 30, 2020

Not that great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

benefits are pretty good and that's really it

Cons

Company policies were constantly violated by employees and no one batted an eye. Firing people without cause or official warning. Diversity does not exist. Management does not act on fixing problems, nor do they really care. Sales org is all about the clique culture, you either belong or you don't last very long. Don't bother wasting your time talking to HR - it won't help- in fact, it might just make things worse even if it's innocent non-issue related. Regardless of the department- the negative reviews on here are 100% accurate. The good reviews are either from people still drinking the Koolaid or people who were asked by HR to write something nice.

Smartsheet Response

5y

Violation of company policies is never acceptable. If a violation takes place, steps should immediately be taken to address the issue at hand. If any employee doesn’t believe that's happening, I encourage them to reach out to HR or to use our internal employee feedback form to uplevel the issue to me and our Chief People and Culture Officer (there is an option to submit anonymously). We’re committed to fostering a culture of growth and inclusion, and we won’t succeed if we turn a blind eye to open and honest conversations. Regarding pressuring people to write glowing reviews — we simply don’t do that. Lastly, at the end of last year we hired a Director of DEI, and I'm looking forward to the progress being made to advance our diversity, equity, and inclusion efforts. She'd welcome a conversation to share more about what we're doing in that space, and how employees can get involved. My door is always open to discuss any of these matters further. —Mark Mader, CEO of Smartsheet

4.0

Dec 29, 2020

Really good people but slow career progression

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great values and a supportive place to work - Good Benefits - Smart colleagues - Lots of freedom to take charge

Cons

- Slow career progression. Unless you're truly exceptional (in a team of very good people), it takes a minimum of 3-4 years to get a promotion from an entry level data position. - Most of the data leaders are not very experienced. There is no executive leader in the company with years of technical data science experience in the industry. As a result, there is very less focus on groundbreaking data science work and it's mostly building reports and ad-hoc data pulls.

4.0

Dec 15, 2020

-

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

Good benefits and company culture

Cons

slow advancement in roles at times.

Viewing 1087 - 1089 of 1,298 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

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Reviews by job title

Not that great

Really good people but slow career progression

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