Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
Generally good work-life balance, at least in my org/pillar. I work with a lot of genuinely pleasant, knowledgeable people.
Cons
Engineering management has gone downhill. The predominant attitude is that everything is terrible and needs to be rebuilt, and while that may be true I'm not seeing a lot of commitment to actually doing it. People are getting burnt out.