Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 128 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 118 reviews)); "Great benefits and time off allowance" ((in 111 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 17 reviews)); "Over hired in the beginning of 2022, lots of middle management to navigate and defunct processes" ((in 10 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Nov 16, 2021

Joined in 2020 and enjoying working here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lively, Growth oriented culture. Great product

Cons

Not personally found any issues with working for Smartsheet.

2.0

Mar 16, 2021

Needs better staff mentorship

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Good pay, Travel opportunities, Good product and customer base.

Cons

Need better mentorship and coaching for new staff.

1.0

Jun 10, 2026

Good remote culture, but metrics-driven and lacking product vision

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Good work-life balance - Fully remote

Cons

- Performance is heavily driven by metrics such as AI adoption, merge request counts, and other quantitative measures. This often creates an environment where quantity is valued more than quality and long-term impact - Compensation is not competitive compared to similar companies in the market - There seems to be a lack of clear product vision. The company appears focused on chasing the latest AI trends and integrating AI into every possible area, regardless of whether it genuinely improves the product or solves real customer problems. The product is so poor that the company moved to Jira for day-to-day task tracking instead

Smartsheet Response

2w

We're so happy to hear that you've enjoyed our flexible working model! We strive for all of our employees to have a great WLB, so this is encouraging. However, we are disappointed to hear other aspects that you're not enjoying as much. Our goal with AI is to deliver genuine value rather than just chasing trends, and we're always seeking feedback from our customers and employees. We are actively focused on refining our product features, as well as our internal processes and employee experience. Thank you for you review!

Viewing 1105 - 1107 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Joined in 2020 and enjoying working here

Needs better staff mentorship

Good remote culture, but metrics-driven and lacking product vision

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