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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,297 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      5.0
      Oct 29, 2019

      An optimistic point of view

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are looking for a fast-paced and challenging role where you will get to continuously partner cross-functionally with other teams then Smartsheet is right for you. I feel encouraged and supported to not only get work done but to work on things that I love and am passionate about, even if it may be slightly outside my scope. I look forward to continuing my growth here.

      Cons

      Though I feel leadership genuinely wants to support employees and see them succeed I feel that sometimes there are barriers between teams and departments that do not need to exist creating roadblocks that shouldn’t be there. I think this is formed by focusing on blame rather than a solution or problem-solving which doesn’t help us learn from our differences.

      1.0
      Oct 27, 2019

      Used to be the best, now waiting to vest

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      HR and Finance are super great! wonderful people, still carrying the Smartsheet torch.

      Cons

      Changes based on adaptation are totally expected and encouraged. They are what make companies great. What is happening now is not that. They are changes based on a series of poor decisions that are now compounding on each other. Looking for someone blame was not the Smartsheet way, it is now. Taking away the things that MADE Smartsheet special and different, and making it just like any other software company, was completely unnecessary. Many of us are now mourning what has happened, and a lot of us feel like we lost a family member. Smartsheet will go on, and will continue to do well, but we are not blind to the total disingenuous message delivered by leadership. "Reach out to HR or others"? no thank you. Last time someone asked a simple question about why things were done, they were berated for 30 minutes by the CTO. Politics and games were the opposite of what Smartsheet stood for, are now the norm, and are now permeating the organization. This is not a sour grapes situation, although I know that this review will be regarded as such. This is a fundamental shift away from what made Smartsheet the best company many of us have ever worked for, to just an average place. Good to go to work at, but not a place that we will want to work at forever, like it used to be. This is now another mediocre stop on the tech job train.

      avatar
      Smartsheet Response
      6y
      Our engineering model has evolved as we’ve scaled -- I remember years ago when we first introduced engineering managers, and how uncomfortable that felt to some. Our new end-to-end service ownership model (consistent with how most moderns firms operate) enables us to better serve our team by promoting ownership, alignment, and innovation. This, in turn, means better serving our customers. I feel this change was the right decision, and I’m working very closely with our CTO and others in the organization to ensure its success. When we talk about innovation at Smartsheet, one of our tenets is: “Embrace change, don’t fear it. With change comes growth.” Hope you find a way to get onboard and contribute to what we are pursuing, together. -- Mark Mader, CEO
      5.0
      Oct 26, 2019

      4+ years - loving it all the way...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ideate, Innovate, Execute ---> Mark Mader's credo is alive and well here at Smartsheet. If you want to make an impact with your career; If you want to work with people with high integrity, energy and teamwork; If you want to help people get work done more efficiently and make better use of their intellect and energy - then look no further - Smartsheet is the place to be... and this is not BS. This is not ghost written nor is it coming from the corporate HR department (no offense intended).

      Cons

      Not necessarily a con but having perseverance and grit - being driven - really helps in terms of success. There is so much opportunity - but you should have these attributes to fully actualize your contributions here.

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      Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.