Pros
Smartsheet cares about our people, first - that has been apparent to me since the start. This sentiment and environment is driven from the top down. As someone who is highly motivated to work harder when surrounded by a team of supportive and innovative teammates, this is what drew me to Smartsheet 1.5+ years ago, and what has kept me here. I had the unique opportunity to help build our first regional office in Boston; our leadership team here worked hard to ensure that culture of putting our people first spread as we expanded East. Our customers are delightful and that makes our jobs easier to delight them. When you have a strong and flexible product, it makes the job of the Customer Success team that much easier to champion. When we find opportunities to evolve our product, our Product and Engineering teams value the Voice of the Customer and work hard to find ways to grow the product with our customers' growing business needs. Our employees also have an allowance towards Professional Development, which enables us as leaders to attract and retain top talent.
Cons
Rapid growth has meant that we have to continue to iterate on processes to provide the framework to support our growing customer base and product. The opportunity to support this maturity is exciting and can be rewarding, and it can also present growing pains. On most days, it's one of the greatest things about Smartsheet, as it inspires us to continue to learn and grow alongside our organization.