Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 117 reviews)); "The benefits are great and keep getting better." ((in 102 reviews)); "Great work life balance made possible" ((in 82 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

30% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Mar 10, 2019

Sales Development Representative

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

Free snacks and coffee every day. Catered lunch is offered once per month. Happy hours happen once per quarter. I've met some close friends through working here.

Cons

Like other recent reviews here have described, there are major problems with management and culture that lead to unhappy experiences for many employees. Most people on the team feel undervalued. There's a lot of bitterness and conflict due to a culture of office politics and favoritism. The hardest working and best employees often go unrecognized and get left behind because managers don't manage fairly. Several team members have left recently because of frustration with how management runs their business. Morale is low and a lot more people are actively looking for other places to work.

Smartsheet Response

7y

Thank you for providing your perspective. The Sales Development (SDR) motion is important to our commercial sales structure in Boston and Bellevue, and our goal is to support the team members serving in that role. As a current SDR team member, my hope is that (1) you attended the SDR all-team breakout session during sales kick off and found it valuable, (2) have received information on updated SDR processes and metrics, (3) have taken advantage of internal feedback options we have in place, including your manager, your HR business partner, and general employee feedback (direct line to CEO and me, available on the employee resource center). Although we can't guarantee a certain outcome, we discuss and openly consider all feedback. You ended your review with “there's still a chance to turn things around” -- I hope we can count on your commitment as we begin a new fiscal year together. --Kara Hamilton, Chief People & Culture Officer

2.0

Feb 22, 2019

Attention future Smartians...

Sales

Recommend

CEO approval

Business Outlook

Pros

*World-class executive leadership *Amazing perks *Talented and helpful teammates *Great recognition programs *Solid base pay

Cons

*Translucent middle-management sales leaders *It's clear when management tries to make you quit so they don't have to pay severance *Grudge-holding managers; not repairable *Constrained promotion path *Poor commission metrics *Post-IPO, very disappointing all-around

Smartsheet Response

7y

Thank you for providing feedback. I’m glad to hear that you have confidence in our leadership and value our people. I am sorry to hear about your feelings regarding sales managers, and if there are specifics I would appreciate hearing more so we can improve. Internal mobility and career growth are key focus areas for my team, and we strive to bring on leaders at all levels who reflect our values, and who provide employees with ample support and opportunities to develop. And, you are correct - every candidate who interviews with us should place importance on getting to know their potential manager and gauge whether they embody the qualities that will help them succeed. I wish you the best in your future endeavors. --Kara Hamilton, SVP People Operations

5.0

Feb 21, 2019

It's the team that fuels our growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Corporate culture that values accountability and discipline, but even more so it values respect and relationships. The team here is exceptional and I enjoy coming into work each day to work with such great people. CEO Mark Mader is extremely transparent and prioritizes regular communication with the team.

Cons

I've been here over a year and I'm not feeling the downsides. Surely some leaders and teams are different, but I feel empowered and respected. Commuting to Bellevue sucks but the company pays $200/m for parking, commuting, or bus.

Viewing 1186 - 1188 of 1,297 Reviews

Jobs at Smartsheet

Sr. Director, Pricing & Packaging

Principal Customer Excellence Transformation Manager (Remote Eligible)

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Director, Product Design (Remote Eligible)

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Sales Development Representative

Attention future Smartians...

It's the team that fuels our growth

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