Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 114 reviews)); "The benefits are great and keep getting better." ((in 101 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 71 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs happening right now" ((in 15 reviews)); "Over hired in the beginning of 2022, lots of middle management to navigate and defunct processes" ((in 10 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

May 22, 2026

Strong leadership and improved culture after restructuring

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Interesting product. Some great engineers to work with. The new leadership is strong. Smartsheet was suffering from a lot of wastage and subpar talent and coasting culture. That is now gone thanks to the recent restructuring. Not to say we lost some great talent in the restructure, we did. I am happy to be working at Smartsheet with significantly less waste and better, meritocracy-based performance culture instead of “who do I know” based promotion culture. Lots of growth opportunities- a lot of meaningful and impactful work to do. And you will have leadership support to take on those. The recent lay offs were absolutely necessary. We were overcrowded.

Cons

We lost some real talent due to layoffs unfortunately. Hope we can rehire those excellent engineers.

Smartsheet Response

1mo

We're happy to hear that you're happy here! We are excited about the growth that's taken place and what lies ahead, and we're fully committed to supporting and providing our teams with all of the tools that they need to keep pushing forward. Thank you for your hard work and your review!

2.0

May 18, 2026

Learning opportunities hindered by poor management and neglect

It governance specialist

Recommend

CEO approval

Business Outlook

Pros

Good place to learn new stuff

Cons

Bad management HR does not take importance on harassment situations Manager changes are not properly informed to the employee and is a company that does not take care for mental health at all. Culture

Smartsheet Response

1mo

We pride ourselves in providing as many learning opportunities to our employees as we can, especially with how fast the world moves and changes! However, we are disappointed to hear that some experiences have been less than positive. We absolutely take reports of harassment seriously, and if you feel comfortable, please email erpteam@smartsheet.com with any concerns around events that may violate our code of conduct and we will work to address them immediately. Thank you for your review, and we wish you the very best in your next chapter.

4.0

May 15, 2026

Work-life balance but management changes can disrupt focus

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Work life balance - Interesting work at time

Cons

- Management changes can lead to changes in product direction

Smartsheet Response

1mo

Thank you for your review! We love to hear that our employees have a great work-life balance, it's something that we strive for! As in any company, sometimes changes will happen and we need to pivot based on customer needs for our product. We appreciate you taking the time to leave a review!

Viewing 1186 - 1188 of 1,297 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Manager, Sales Development

Professional Services Business Development Director (Remote Eligible)

Smartsheet

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Strong leadership and improved culture after restructuring

Learning opportunities hindered by poor management and neglect

Work-life balance but management changes can disrupt focus

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