Smartsheet reviews

3.3

43% would recommend to a friend

(1,297 total reviews)
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Rajeev Singh

30% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jan 24, 2019

Customer Success Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and product

Cons

I’m new and haven’t got any yet.

1.0
Dec 20, 2018

All Work, No Play

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Depending on your leader and team, you can be really happy here. Some leaders are just that, leaders, and others definitely need training or shouldn't be employed at this company. -My leader allows for good balance between work and personal life, appreciates members of the team constantly, and does their best to ensure that we are fulfilled.

Cons

-Vet out the leadership on the team you are potentially joining. Ask the hard questions, because not all are created equal. -The company seems to be moving away from this idea of appreciating their employees through different acts of celebration. Sure, we have recognition awards for hitting expectations of our jobs, but "recognition is about results and appreciation is about who people are" (--Mike Robbins). There isn't an opportunity allowing us to feel as though we are truly appreciated - that all of the hard work every single person puts into our organization is 100% valued by our leaders. There's been this culture shift that has come with our growth and becoming a public company where, from the top down, the work you do feels thankless. Again, unless you have a direct manager/leader who knows and understands how to appreciate and recognize your work, you may not feel valued. -There has also been a shift within our company that feels as though we're turning into an organization that doesn't stop and ENJOY one another. It's all work and no play. Some people may appreciate that about a company; however, Kevin Carroll once wrote: "Play in the workplace is serious business" and "when humans are play deprived we become more depressed, fixed and rigid in our thinking, less resilient, more risk averse and isolated, more emotionally and physically burned out, and less able to thrive and survive."

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Smartsheet Response
7y
Thanks for taking the time to provide feedback. I appreciate that you remain confident that I and other Smartsheet leaders will guide us positively though our next phase of growth. Part of that leadership is, to your point, to continue to recognize accomplishments and celebrate. As an employee who has been with our team for more than four years, I hope you decide to help us do that. Trust is not dictated, it is modeled and built, and all team members can show appreciation. I’m glad to see your reference to two of our speakers, Mike Robbins and Kevin Carroll, and that they have provided inspiration. I’m proud we are bringing these concepts and external voices to our team so that we can all learn and develop together. Regards, --Mark Mader, CEO
3.0
Dec 20, 2018
Recommend
CEO approval
Business Outlook

Pros

When I first started at Smartsheet I loved everything about the company. Everyone was deeply invested and we were moving forward during a very exciting time. Benefits are still great, everyone has equity and the company just went public. Great product and I think the support team still provides world-class support to customers.

Cons

Having said all of that, most of the people that made Smartsheet a success and a great company to work for are gone. Now people are being hired into the organization above the real movers and shakers , causing many of them to leave and killing the culture. I still talk to lots of friends there. All areas of Smartsheet are declining. The really smart people are leaving and the company has completely lost its culture, with boot-licking and back-stabbing becoming more common. This is across mostly engineering and support, but I hear rumors from every department.

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Smartsheet Response
7y
I’m glad to read that you still believe in the product and services we deliver for our customers. It is absolutely true that Smartsheet continues to grow and evolve, and that being a public company requires new ways of operating. A team of 100 communicates and engages differently than a team of 1,000 (not necessarily better, I should add, but differently). But living our values, operating with a growth mindset, and taking the initiative to contribute meaningfully does remain our goal. If you attended the all hands meetings and heard me repeatedly describe how each of us play a role in developing and maintaining culture, hopefully that is something you can carry forward to your next company. I’ve been here for over a dozen years, since the beginning, and I remain dedicated to empowering our team to serve one another and our customers to the best of our abilities. Best, --Mark Mader, CEO
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