Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

There is currently a work-from-home policy, but since the acquisition, conditions have been steadily worsening. RSU cuts have already occurred, resulting in a significant hit to employees’ salaries, and I’ve seen Glassdoor comments from people reporting they were asked to work in a hybrid model during interviews.

Cons

The company has senior engineers roles without a strong computer science foundation. Many are proficient in one language and AWS but show gaps in core fundamentals(OOP, design patterns, SLI/SLO/SLA, and Big-O analysis, etc). Technical discussions frequently stall on basics, and time is lost debating first principles with people whose skills align more with mid-level roles. Decision-making tends to favor title over demonstrated expertise. If someone has “senior” in their title, their view often prevails even when the reasoning is weak. Management engagement is inconsistent; managers rarely intervene in meetings and can be out of touch with day-to-day team dynamics. Confidence often outweighs correctness. Persuasive, buzzword-heavy arguments get traction under the banner of “diversity of opinions,” even when they lack technical rigor. This dynamic disproportionately hurts capable non-senior engineers: promotions slip when they raise valid objections or are less assertive in meetings. The result is repeated poor decisions, declining morale, and a noticeable drop in service quality.

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Smartsheet Response
8mo
We appreciate your feedback. While our flexible working policy may vary by role and country, we are committed to maintaining competitive compensation. As we’ve transitioned to private equity, we now provide different incentives to ensure our packages remain highly competitive. To your concerns about our senior engineers and management, we value your insights and want to assure you that we are committed to upholding high standards. We expect all of our engineers to maintain a strong technical foundation, and are continually working to improve our systems for decision-making and recognition. Additionally, our Talent Management team has a robust review process designed to ensure fair and timely recognition for all employees, including promotions. We appreciate you taking the time to leave a review.
5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

good teamwork and proper management

Cons

long working hours for a job

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Smartsheet Response
8mo
We’re happy to hear that you’ve enjoyed working with your team and management! We understand your concern regarding long working hours. We strive for all employees to have a healthy work-life balance, and offer a flexible working model and Time Away programs to ensure that our teams are supported. Thank you for your review!
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Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.