Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 118 reviews)); "The benefits are great and keep getting better." ((in 108 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews)); "Promotions are rewarded to favorites only and the department is a boys club (hence why most managers and all of sr leadership + are males)." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Dec 8, 2017

They would never want you to know this but they are downsizing right now

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

fun. sometimes. i guess. i have to put five words.

Cons

poor management and overhiring leads to firing

Smartsheet Response

8y

Thanks for taking a moment to provide feedback. I’m sorry your year with us was not a great experience for you. Regarding the title of your review -- we are not downsizing, quite the opposite. Over the past year, Smartsheet launched a Boston office and almost doubled in employee size (85% year over year growth from Oct 2016 to Oct 2017). We’ve continued to invest throughout all functional areas. And we’re looking to grow our teams throughout the coming year, expanding our presence in both Boston and Bellevue. Check out our careers page for current openings (smartsheet.com/careers). Wishing you all the best, --Kara Hamilton, VP of People Operations

4.0

Nov 15, 2017

Feels like the right place to be at the right time

Client development manager

Recommend

CEO approval

Business Outlook

Pros

The product sells well. The salary and commission can be very good. You get the best computer hardware out there. Lots of room to climb the ladder if you work hard. Great training team and management team. The company is on the verge of going big.

Cons

Not everyone gets equal selling opportunity. As we grow the books of business get more and more fragmented. Those that have been here a while keep their best accounts and shuffle the rest. The early bird definitely got the worm. But that’s not to say that you won’t make money. Lots of newcomers are hitting their numbers or exceeding them. Attitude is everything, and a willingness to work hard goes a long way with management.

3.0

Oct 24, 2017

Good company accept the SDR team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The CDM team is great! The management is very supportive and they set you up to succeed in that role. Most of the account are fairly healthy and customers generally like the product.

Cons

Unfortunately all teams aren’t created equal, atleast in the sales vertical. The poor SDR’s are micromanaged and treated like 2nd class citizens. And it’s now becoming a trend that when they go to HR about their mistreatment, they’re fired. I didn’t realize Smartsheet was the type of company that tolerated retaliation against employees for expressing their concerns. HR is supposed to be a safe place, but apparently not at this company. I’m lucky enough to be apart of a great team there and haven’t had a reason to go but I feel like if I ever did, my days here would be numbered.

Smartsheet Response

8y

Thanks for your feedback. We’re glad you appreciate the client development (CDM) sales culture in Boston. The sales development representative (SDR) position provides an early-career entry point to commercial sales. Success involves consistently hitting several metrics, and our intention is for SDRs to have frequent coaching sessions with their direct manager. With strong performance, there is the opportunity for advancement. We have seen more promotions on this team than departures. In fact, our attrition on this team is less than our overall company trend, which is already below industry averages. Regarding retaliation -- your first thought was correct -- we do not tolerate it. Perceptions of hiring decisions are often the result of not having all of the data, due to protecting that individual’s right to privacy, not the absence of a thorough evaluation process. --Kara Hamilton, VP of People Operations

Viewing 1222 - 1224 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Senior Manager, Product Operations (Remote Eligible)

Smartsheet

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They would never want you to know this but they are downsizing right now

Feels like the right place to be at the right time

Good company accept the SDR team

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