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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,297 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      2.0
      Oct 13, 2025

      Exhausting and bleak

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH, many coworkers are great.

      Cons

      I joined during what feels like the last of the glory days and I really miss it. The past year+ has been constant change, and PE takeover is as bleak as you'd expect. Your experience here depends heavily on your manager and it'll make or break your livelihood. The culture in my opinion used to feel like leaders wanted you to succeed, try new things, be innovative, but now it's more of a... keep your mouth shut and hustle while not forgetting to show gratitude they let you keep your job. It’s a nonstop rotation of fire drills from different leaders trying to fast track their unique and more important master plan. A lot of ego management right now. Like many other tech companies, there’s a big push around AI mostly for the sake of saying we’re doing it rather than doing it purposefully. This isn't somewhere I would recommend working right now.

      avatar
      Smartsheet Response
      7mo
      Thank you for your candid feedback. We’re happy to hear that you’ve enjoyed our flexible work policy and your colleagues. We understand your concerns around the transition to private equity, but we are confident that this period of change will bring accelerated growth and success to our company and employees. With regard to AI usage, our goal for our employees using AI and AI within our platform is to automate repetitive tasks so that people can focus on high value, strategic work. We take feedback from our employees very seriously, and have increased channels for employees to ask questions and submit feedback, such as AMA sessions and town hall meetings. Thank you again.
      3.0
      Oct 9, 2025

      Fantastic Tool but Private Equity Leadership

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -work from home so you really own your schedule and success. That's the biggest pro -good opportunities in growth org

      Cons

      -Leadership wants us to buy into where they are going to take Smartsheet to but no one has equity anymore

      avatar
      Smartsheet Response
      8mo
      Thank you for your review, and congrats on 5 years at Smartsheet. We’re so glad to hear that you’ve enjoyed our flexible work policy, as it’s designed to support our employees and how they work best. We (and our customers) also agree - our platform is pretty great! As we’ve transitioned to private equity, we do provide different incentives to ensure our packages remain highly competitive. And, we see a host of opportunities on the horizon and are excited about what we're building next. We hope you continue to join us in this growth.
      1.0
      Oct 9, 2025

      “senior engineers” with no fundamentals

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is currently a work-from-home policy, but since the acquisition, conditions have been steadily worsening. RSU cuts have already occurred, resulting in a significant hit to employees’ salaries, and I’ve seen Glassdoor comments from people reporting they were asked to work in a hybrid model during interviews.

      Cons

      The company has senior engineers roles without a strong computer science foundation. Many are proficient in one language and AWS but show gaps in core fundamentals(OOP, design patterns, SLI/SLO/SLA, and Big-O analysis, etc). Technical discussions frequently stall on basics, and time is lost debating first principles with people whose skills align more with mid-level roles. Decision-making tends to favor title over demonstrated expertise. If someone has “senior” in their title, their view often prevails even when the reasoning is weak. Management engagement is inconsistent; managers rarely intervene in meetings and can be out of touch with day-to-day team dynamics. Confidence often outweighs correctness. Persuasive, buzzword-heavy arguments get traction under the banner of “diversity of opinions,” even when they lack technical rigor. This dynamic disproportionately hurts capable non-senior engineers: promotions slip when they raise valid objections or are less assertive in meetings. The result is repeated poor decisions, declining morale, and a noticeable drop in service quality.

      avatar
      Smartsheet Response
      8mo
      We appreciate your feedback. While our flexible working policy may vary by role and country, we are committed to maintaining competitive compensation. As we’ve transitioned to private equity, we now provide different incentives to ensure our packages remain highly competitive. To your concerns about our senior engineers and management, we value your insights and want to assure you that we are committed to upholding high standards. We expect all of our engineers to maintain a strong technical foundation, and are continually working to improve our systems for decision-making and recognition. Additionally, our Talent Management team has a robust review process designed to ensure fair and timely recognition for all employees, including promotions. We appreciate you taking the time to leave a review.
      Viewing 121 - 123 of 1,297 Reviews
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      ReviewsSmartsheet reviews

      Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.