Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "The benefits are great and keep getting better." ((in 104 reviews)); "Great work life balance made possible" ((in 86 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 19, 2023

Wouldn't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Decent salary - Good stock benefits

Cons

- Leadership consists of mostly white males and there are few people of color and women in upper and middle management - People are very cliquey and the work environment is very toxic - Bullying is common and management doesn't do anything to stop it - The company has not done a good job of it's DEI innitiatives - Work life balance is not good

2.0

Aug 18, 2022

It's fine. Leadership has no clue what they're doing.

Program manager

Recommend

CEO approval

Business Outlook

Pros

We got a head start on the industry and hold the lead pretty well, for now. We're a bit of a paper tiger of a product.

Cons

Exec leadership and the general growing distrust of everything coming out of their mouths.

1.0

Sep 19, 2021

Worst Finance Team Ever

Collections analyst

Recommend

CEO approval

Business Outlook

Pros

Great office snacks and swags.

Cons

There's no growth opportunities as a lower level employee. The only growth you see is the managers getting promoted with higher salaries doing the SAME OL' JOB. The seem to only pat each other on the back. There's no SOPs. Managers do not talk to other managers as to what/how things should be done. So directions are often confusing. There are some individuals that doesn't understand how things work but they are able to fly under the rader and not get caught. Then there are those of uswho DO know how to work and bust their butt getting things done and STILL get scolded. Overall bad management. Oh did I mention there are SO many managers. That's why there's no leads or supervisors. You have a manager for 3-4 people.

Viewing 121 - 123 of 1,297 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Account Executive, Commercial - SMB (West)

Account Executive, Commercial - SMB (West)

Client Services Director (Remote Eligible)