Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
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Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Mar 14, 2016

Top Bellevue-based tech company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked for Smartsheet for three years and was sad to leave for very personal reasons. I miss it every day. Smartsheet itself is an amazing product and its customers RAVE about the product. It's nice to work somewhere that the customers use your product out of choice rather than necessity. Think about that. I worked with many departments and it is the norm to be absolutely impressed by co-worker's initiative, passion, creativity, and work ethic. When you spend the first five minutes of a meeting catching up on what everyone did that weekend it reminds you that you actually care about who you do battle with every day. The leadership at Smartsheet is top-notch. You will leave all-hands meetings truly inspired about the future of the company and your role within it. Transparency is excellent and for the most part doors are open if you have an idea or need to know more.

Cons

I'm tempted to leave this section blank as Smartsheet's cons are similar to most companies in their space, but these come to mind: - Flexibility of work environment. You are expected to be at your desk from x to y. In an age where someone may be more productive in a coffee shop, at home, or in another country, it's unreasonable to assume that having everyone in one spot will maximize productivity. Smartsheet hires responsible adults and rewards merit. Stifling that beautiful combination is a shame. - It's TOUGH to get a job at the Sheet. They only hire A players and the interview process is grueling. If you're in, you are a special breed. However, surprisingly I saw at times that people hired to do their jobs weren't allowed to do their jobs to maximum potential due to restricted autonomy. I am encouraged that this practice seemed to be on its way out over the last year and expect it to improve over time.

2.0
Nov 8, 2023

Chaotic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay were relatively good

Cons

Operationally, it is utter chaos. No one feels empowered to make a decision, every answer you get is a non-answer, the corporate communication is seriously lacking. As an employee who was there via acquisition, I felt like an outsider even 3 years after the fact. Always felt like they were trying to push certain people out once they acquired our product and got what they wanted. A VP gave a male counterpart all credit for a project I co-led in front of the entire department.

1.0
Dec 20, 2018

All Work, No Play

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Depending on your leader and team, you can be really happy here. Some leaders are just that, leaders, and others definitely need training or shouldn't be employed at this company. -My leader allows for good balance between work and personal life, appreciates members of the team constantly, and does their best to ensure that we are fulfilled.

Cons

-Vet out the leadership on the team you are potentially joining. Ask the hard questions, because not all are created equal. -The company seems to be moving away from this idea of appreciating their employees through different acts of celebration. Sure, we have recognition awards for hitting expectations of our jobs, but "recognition is about results and appreciation is about who people are" (--Mike Robbins). There isn't an opportunity allowing us to feel as though we are truly appreciated - that all of the hard work every single person puts into our organization is 100% valued by our leaders. There's been this culture shift that has come with our growth and becoming a public company where, from the top down, the work you do feels thankless. Again, unless you have a direct manager/leader who knows and understands how to appreciate and recognize your work, you may not feel valued. -There has also been a shift within our company that feels as though we're turning into an organization that doesn't stop and ENJOY one another. It's all work and no play. Some people may appreciate that about a company; however, Kevin Carroll once wrote: "Play in the workplace is serious business" and "when humans are play deprived we become more depressed, fixed and rigid in our thinking, less resilient, more risk averse and isolated, more emotionally and physically burned out, and less able to thrive and survive."

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Smartsheet Response
7y
Thanks for taking the time to provide feedback. I appreciate that you remain confident that I and other Smartsheet leaders will guide us positively though our next phase of growth. Part of that leadership is, to your point, to continue to recognize accomplishments and celebrate. As an employee who has been with our team for more than four years, I hope you decide to help us do that. Trust is not dictated, it is modeled and built, and all team members can show appreciation. I’m glad to see your reference to two of our speakers, Mike Robbins and Kevin Carroll, and that they have provided inspiration. I’m proud we are bringing these concepts and external voices to our team so that we can all learn and develop together. Regards, --Mark Mader, CEO
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