Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 133 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 95 reviews)); "Work life balance is great" ((in 84 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 21 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Apr 6, 2026

Don’t bother, past its prime.

Senior content writer

Recommend

CEO approval

Business Outlook

Pros

Remote work, and that’s genuinely it these days.

Cons

Smartsheet used to be a fantastic place to work when I started 4 years ago. Over the past 2 years since rumors of the acquisition, they’ve lost a ton of incredible talent and the culture and benefits have absolutely tanked. It was honestly kind of a relief to be included in the last round of layoffs.

Smartsheet Response

2mo

Thank you for sharing your perspective and for your dedication to the company over the last four years. We are glad to hear that our flexible working model provided you with the flexibility you valued during your time here. We truly appreciate the time and effort you put into helping make Smartsheet a success, and we wish you nothing but the best in your next chapter.

2.0

Mar 22, 2026

Lost Their Way

Sr. solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Great customers, good people, was once a super product

Cons

Upon attaining segment leadership, the company quit innovating and rested on their laurels. Year after year, they lost traction agains competition. The 'big crisis' came with the new pricing model compelled by the PE acquirers. For the last two years, the firm has been angering customers, losing customers, and disenfranchising employees. What a shame; used to be such a wonderful place. Now, it's a morgue.

Smartsheet Response

2mo

We hear you, and appreciate your feedback. Rebuilding trust is incredibly important to every leader at Smartsheet, and we’re committed to going above and beyond to ensure our customers and employees are not only satisfied, but thrive. Best of luck in your next adventure.

1.0

Oct 28, 2025

A clueless business

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Pay is decent 2. Benefits are good

Cons

1. Mediocre engineering teams and product team is worse. 2. Leadership doesn't understand tech, or building good foundations take time. 3. The new USM licensing model that the company bet on is a disaster. 4. Company is offshoring, so getting fired is a matter of when. 5. Growth is limited to people who are in good terms with specific individuals.

Smartsheet Response

7mo

Thank you for your feedback. We’re happy to hear that you find our compensation packages (including benefits!) to be great! However, we hear your concerns around some aspects of the company. To your concerns about our engineering teams, we want to assure you that we are committed to upholding high standards of our employees and expect all of our engineers to maintain strong technical skills. Additionally, our Talent Management team has a robust review process designed to ensure fair and timely recognition for all employees, including promotions. We take feedback from employees and customers about our pricing seriously, and implemented changes based on feedback. Thank you again for your review.

Viewing 151 - 153 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Client Services Director (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

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Don’t bother, past its prime.

Lost Their Way

A clueless business

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